Freight Forwarding

2 weeks ago

Brisbane, Australia People Group Full time

Customer Service & Export Operations - Brisbane
- Promote Accountability and Responsibility
- Salary up to $80,000 - $90,000 + Super

**New Role: Customer Service & Export Operations - Brisbane**

**Your new company**
This company is one of Australia’s leading, privately-owned logistics providers, recognized for its extensive global network of trusted partners. The company takes pride in offering tailored, top-tier solutions that address the unique needs of its clients, providing a comprehensive range of international services on a truly global scale.

**About the Role
- Customer Service & Export Operations**

This Customer Service & Export Operations you will be supporting the State Manager and company personnel in maintaining these varied relationships.
- Responsible for booking cargo with shipping lines and consolidators.
- Manage all routings and keep track of bookings
- Keeping customers advised of their freight / order movements.
- Securing pre alerts and passing on shipping documents as needed to handle import shipments to operations team.
- Answering freight enquiries.
- Discussing processes and systems to internal and external customers to ensure high degree of support and understanding of company service.
- Explaining charges as they relate to company services.
- Liaising with Shipping Lines, Airlines, Consolidation Companies, Overseas Agents & New/Existing Customers etc. as needed.
- Act as first point of contact in the office for new customers.
- Ensure the process of shipments from Sales to Operations is seamless, both for customers & operations staff.
- Creating bookings & coordinating cartage
- Arranging consolidation of FCL/ FAK/ FCX/ LCL and break-bulk shipments
- Develop & maintain relationships with customers & vendors
- Quoting both local customers & overseas agents on all Export inquiries.
- Processing creditor payments and passing over to central accounts.

**The successful applicant should demonstrate;**
- Customer Service & Export Operations experience
- Demonstrated experience in freight forwarding operations is essential
- Proficiency in handling shipping documentation, customs procedures, and international trade regulations.
- Strong knowledge of Incoterms, customs tariffs, and import/export compliance practices.
- Export operations experience would be highly advantageous
- Strong relationship building experience with excellent communication skills, both written & verbal
- Ability to work autonomously and within a team environment
- High level attention to detail & problem-solving skills
- Proven ability to manage multiple shipments simultaneously, meeting deadlines and maintaining accuracy.
- Proficiency in relevant logistics software and systems preferred (e.g., cargowise, Microsoft Office)

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

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