Patrol Area Manager

Melbourne, Victoria | RACV Automotive Services Head Office Noble Park
- Permanent Full Time | Hybrid Working (2 days in office/3 days on road)
- A Competitive Salary | Discounts on Selected RACV Products

**Great things start here**

RACV is an organisation that’s broader and bigger than you think - beyond the trusted roadside assistance and insurance lines, and significant portfolio of Leisure products including RACV Resorts., RACV is also one of the biggest installers of Solar energy in Victoria, and it’s a much broader organisation outside of the RACV brand and outside of Victoria with numerous Australian and international subsidiaries and associates. At its core, RACV is the largest member organisation in Victoria, and we’re trusted to be there for our over 2 million members.

**About the Opportunity**

The Patrol Area Manager - Metropolitan Emergency Roadside Assistance (MERA) position is responsible for the leadership and efficient and effective delivery of Emergency Roadside Assistance within a designated area of metropolitan Melbourne. The position will include leading and managing remote workforce teams which will include direct employees and service providers.

The Patrol Area Manager - MERA is also responsible for providing support to the department Manager in the areas of business analysis and reporting, process improvement and project implementation, as well as the achievement of the department budgets and objectives.

As Emergency Roadside Assistance is a 24/7 operation, it is an expectation that the Patrol Area Manager - MERA will be available for issue escalation and resolution outside of hours on a business needs basis.

**Come along for a new journey**

You’ll be instrumental in ensuring our Team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

- Manage and lead Emergency Roadside Assistance operations to ensure RACV standards for expertise and the delivery of exceptional services are met.
- Ensure that the local area and department budgets are achieved in line with business planning allocation
- Ensure department initiatives and change management projects are implemented within time and budget
- Recruit, train, motivate, develop and lead a highly engaged and motivated team within your designated area
- Ensure business area's employees are highly motivated, productive and engaged with the organisation and department vision, values and objectives
- Recognise potential within individuals and foster a continuous improvement environment to contribute to the strategic objectives of the department
- Champion and lead organisational cultural development in a fast paced and changing environment

**What you’ll need to be successful**
- 3+ years leadership experience
- Exceptional relationship development and performance management skills.
- Analytical and detail orientated.
- Persuasive professional written and verbal communication with the ability to communicate at all levels.
- Adaptive and resourceful in problem solving.
- Exceptional change management.
- Customer relationship management.
- Internal and external business environment appreciation and management.
- Detailed awareness and management of OHS compliance systems and processes to ensure internal and external compliance and continual improvement of OHS results.
- Quality systems and process management.
- Excellent time management skills.
- Automotive knowledge desirable

**There’s so much on offer when you join RACV with benefits including**
- Our flexible and informal work environment helps bring balance between work and home.
- Generous discounts on home and car insurance policies and RACV roadside care
- Club Membership and great discounts across all RACV resorts
- Discounts from corporate partners that are updated monthly.

**Our difference**

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

**Application Process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link.

**Note for Recruitment Agencies/Search Firms