Help Desk Support Analyst
4 days ago
**12 month FTC**:
- **Sydney or Melbourne location - Hybrid opportunity**
Sirius People are currently working with a prominent information-enabled software industry leader.
**Reporting to the Business Manager your main tasks will include**:
- Provide level 1 support to existing clients
- Resolving incidents from users and logging in line with SLA’s
- Provide updates on issues to internal and external stakeholders
- Create articles for customers
- Handle and respond to escalated issues and allocated tasks
- Keep up to date with software changes and updates
**To be successful in this role, you will need**:
- 1-2 years’ experience in the Tax & Accounting Industry preferred
- Experience in client-facing service desk desirable
- Solid written & verbal communication skills
- Strong attention to detail and data entry skills
- High sense of urgency and is a strong team player
- Ability to learn new software quickly
**How to apply**:
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