Help Desk Support Analyst

4 days ago


Pyrmont, Australia Sirius People Full time

**12 month FTC**:

- **Sydney or Melbourne location - Hybrid opportunity**

Sirius People are currently working with a prominent information-enabled software industry leader.

**Reporting to the Business Manager your main tasks will include**:

- Provide level 1 support to existing clients
- Resolving incidents from users and logging in line with SLA’s
- Provide updates on issues to internal and external stakeholders
- Create articles for customers
- Handle and respond to escalated issues and allocated tasks
- Keep up to date with software changes and updates

**To be successful in this role, you will need**:

- 1-2 years’ experience in the Tax & Accounting Industry preferred
- Experience in client-facing service desk desirable
- Solid written & verbal communication skills
- Strong attention to detail and data entry skills
- High sense of urgency and is a strong team player
- Ability to learn new software quickly

**How to apply**:



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