Client Services Analyst

4 days ago

Pyrmont, Australia Network 10 Full time

**Paramount** is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course).

We pride ourselves on creating content that gets people talking. What’s more, you’ll find all these great shows (and more) on our free-to-air channels (10, 10 Bold, 10 Peach, Nickelodeon), our digital platform 10 Play that also includes a vast array of Free Ad-Supported Streaming TV known as FAST (including numerous MTV and Nickelodeon channels), and our subscription video on demand service Paramount+.

**This is a permanent full-time role based in SYDNEY.**

**Enough about us What you’ll do as a Client Services Analyst**:
This role operates on a rotating roster between 7am - 6pm, Monday through Friday.

**Functions will include**:

- Providing accurate incident resolution and service request management within established Service Level Agreement (SLA) time frames, meeting or exceeding user requirements and expectations.
- Liaising with internal support teams, both local and international, and external service providers as required to resolve incidents and complete service requests.
- Facilitating the acquisition and installation of hardware and software for users as required by the business.
- Contributing and document client services-related knowledge to the internal wiki and assist in knowledge transfer across the team.
- Securely maintain the IT operational and physical environments in line with corporate security policies, standards, and work practices.

**What are we looking for in a Client Services Analyst**:

- Two years of previous experience working in a service/help desk role.
- Strong customer service and work ethic.
- Excellent analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Sound knowledge of Microsoft Office products.
- Experience managing print services.
- Experience in supporting Windows and Mac desktop environments.
- Experience in IT service desk operations and incident management processes using a Call Management and Ticketing System.

**Extra points for the following, but not essential**:

- Relevant tertiary or industry certified qualifications
- Experience working in a broadcast media environment
- Experience in troubleshooting network environments
- Experience in using a Configuration Management System (e.g., SCCM)
- Experience in an Active Directory environment
- Experience in using desktop remote management tools
- Familiarity with Broadcast News systems

**Why Paramount?**

We could just list the numerous benefits our employees avail of every day. However, for now we'll just leave you with how our employees feel about us:

- ** 92% of our employees stated they would highly recommend Paramount to a friend (Glassdoor)**
- ** We hold a 4.4 STAR RATING, by far the highest rating in the media sector (Seek Company Profiles)**

We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures.

  • Client Service Analyst

    1 week ago

    Pyrmont, Australia Network 10 Full time

    Paramount i s a global media & entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!). We pride ourselves on creating content that gets people...

  • IT Service Desk Analyst

    2 days ago

    Pyrmont, Australia Talent Locker Full time

    The IT Service Desk Analyst works within the IT department and is responsible for ensuring efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The IT Service Desk Analyst will need to display a high level of competency in customer service, technical troubleshooting, and record keeping,...

  • Client Service Director

    2 days ago

    Pyrmont, Australia Hotwire Global Full time

    **Who are we?** We’re Hotwire. The global Tech Communications Consultancy who delivers end to end on Strategy, Brand, Comms & PR, all in house. Experts on each all under one roof. Along with a business structure, and working philosophy, that delivers work specifically structured around that flow. We’re smart (no point in dancing around it) and we’re a...

  • Insights Analyst

    1 week ago

    Pyrmont, Australia Network 10 Full time

    Paramount is a global media and entertainment organisation with some of the best-known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem. We pride ourselves on creating content that gets people talking. What’s more, you’ll find all these great shows (and more) on...

  • Revenue Analyst

    2 days ago

    Pyrmont, Australia Network 10 Full time

    **_Paramount_**_ is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!)._ - We pride ourselves on creating content that gets people...

  • Success & Performance Analyst

    4 days ago

    Pyrmont, New South Wales, Australia KEY FLICKERS PTY LTD Full time $90,000 - $120,000 per year

    Job Info Location: PYRMONT, NSW Salary: Not Specified Job Type: Permanent position | Full time position Job Description About MadeComfy MadeComfy is a leader in the hospitality sector, dedicated to delivering outstanding owner experiences through our innovative services and commitment to excellence. We specialise in providing comfortable,...

  • Analyst Programmer

    2 days ago

    Pyrmont, Australia Panalysis Pty Ltd Full time

    Incubeta Panalysis is seeking to employ an experienced Analyst Programmer specialising in designing and delivering Google Analytics and Google Tag Manager implementations. To be considered for this role you must have a minimum of 2 years hands on experience with Google Analytics and Google Tag Manager where you have designed and delivered complex...

  • Commercial Analyst

    2 weeks ago

    Pyrmont, Australia efm Full time

    **Competitive Salary: $70,000 - $95,000 + Super + Bonus.** **Who we are** efm is Australia and New Zealand's largest 4PL provider, leveraging sophisticated proprietary technology, highly skilled people and trusted carrier partnerships in the delivery of end-to-end integrated supply chain management to provide immediate and sustainable value for its...

  • Junior Vmi Analyst

    2 weeks ago

    Pyrmont, Australia Hanes Brands Full time

    A rare opportunity to join our Bonds wholesale team - Work from our brand new office in Pyrmont / 2 days from home - Bring your analytical skills to life in a role that supports key business decision making Junior Wholesale Inventory Analyst | Permanent role | Pyrmont, Sydney We're on the lookout for a Junior analyst/ replenishment allocator to join our...

  • Digital Pricing

    1 week ago

    Pyrmont, Australia Network 10 Full time

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!). We pride ourselves on creating content that gets people talking....