Auspex Field Support Representative

**Title**:
AusPEX Field Support Representative (FSR)

**About KBR**:
**At KBR - We do things that matter.**

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

**KBR in Australia**

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

**Belong, Connect and Grow at KBR**

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

**The opportunity**:
The **AusPEX Field Support Representative (FSR)** provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.

The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.

This position is a Full Time, Permanent opportunities based in **RAAF Base Williamtown**.

In this position you will have responsibility of:

- Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
- Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:

- Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
- Assist in actioning and resolving ticketed jobs, including:

- Reviewing jobs.
- Validating bugs and support issues.
- Accepting and prioritising system enhancements.
- Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
- Assisting with AusPEX PMR status reporting.
- Update job tracking as necessary to record actions taken and to enable monitoring of response times.
- Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
- Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:

- Conduct AUSPEX training for specific courses as requested.
- Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
- Assist with AusPEX pre-release Help File and Release Note development.
- Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
- Assist in the maintenance of existing training materials.
- Provide support to the AusPEX engineering team, including:

- Assist with business analysis/requirements definition and system architecture/design, as requested.
- Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
- Perform system testing in accordance with approved Test Plans and input to Test Reports.
- Assist with pre-deployment system configuration.
- Perform other MPS support tasks as directed by KBR management.

**Essentia