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Manager, Premier Banking

2 weeks ago

Brisbane, Australia Commonwealth Bank Full time

**About the Business**
**Premier Banking**provides relationship management to the **High Net Worth (HNW)**customers within **Retail Banking Services (RBS).**This team provides **dedicated relationship management to clients with deposit, lending and investments.**As well as **assisting our clients to achieve financial growth,**we provide superior service to help them better manage their daily finances.

**The Opportunity**
Our **Premier Banking team is growing, and we’re excited to expand**This is a fantastic opportunity to join a high-performing team in a **growth role**. As the **Manager, Premier Banking**you will be accountable for the delivery of customer service, profit contribution and business/sales outcomes of your team through:

- Achieving customer service excellence by role modelling and coaching the team in the Bank's customer service standards
- Providing sales leadership, delivering cost effective and integrated financial services for our customers through engaged staff working in a safe and compliant environment
- Ensuring the team refers customers to appropriate specialists for their investment, credit, risk insurance, commercial business and more complex investment needs.
- Building close relationships with internal business partners including RBS Branch Network, Commonwealth Private Banking, Business Banking, Commonwealth Securities and Commonwealth Financial Planning.

**Primary Responsibilities**
The core focus of this role is to role model and coach team members around best practice sales and service behaviours and methodology; provide sophisticated sales leadership; and deliver cost-effective, integrated and at times complex financial services for our customers. This role will require you to perform the following tasks in a manner consistent with CBA’s Values;
- Ensure the team is building positive relationships with customers by identifying and anticipating their financial needs through the completion of a quality financial health check
- Lead the team to achieve Profit Contribution Statement results by coaching and development
- Develop Operational Plan in conjunction with Regional Manager, Premier Banking
- Lead and develop the team through observation, feedback and coaching
- Ensure staff resources are effectively managed to meet Premier Banking customer demands
- Assess and monitor the risk environment and take action to ensure that risk mitigation strategies are effective
- You ensure the team is building positive relationships with customers by identifying and anticipating their financial needs through the completion of a quality financial health check
- Resolving and responding to high value customer queries/complaints in a timely and effective manner

**About You**
Ideally, you will possess the following skills and experience;
- Experience in a leadership role
- Exposure to a sales management role with diversified product/service responsibilities
- The capacity to work in a busy, commercial, competitive environment and the ability to meet objectives / targets and deliver customer service
- Proven success in Customer Experience Survey and Profit Contribution Statement
- Ability to analyse and interpret sales reporting and data through strong Microsoft Excel experience

**Your Development**

This is a rare opportunity to step into a leadership role that offers real growth. If you're passionate about leading a talented and driven team, and ready to take the next step in your career, we’d love to hear from you.

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Advertising End Date: 31/07/2025