Pcs Applications Leader

2 days ago

Mascot, Australia GE Healthcare Full time

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities include**:
**_ Deliver with Focus_**
- Responsible for driving a culture of safety, planning, and implementing work by always putting safety first.
- Supports the team in the field as needed to provide to ensure a positive customer experience.
- Support the team with tender responses.
- Seeks customer feedback, using this information to continuously improve.
- Drives utilization of SFDC CRM.
- Utilises NPS survey results and incorporates them into the strategy and process improvement.

**_ Lead with Transparency_**
- Acts as the “go to” person for escalation of customer issues.
- Provides feedback to the team, demonstrating managerial courage with the appropriate use of candor.

**_ Act with Humility_**
- Embraces a culture of respect, driving diversity and inclusiveness.
- Focus on recruitment and retention of a highly performing Applications Specialist team.
- Participates in PSR/continuous improvement processes as opportunities arise.

**Qualifications**:

- Understands customer focus.
- Team oriented - ability to motivate and work well with diverse, cross-functional teams.
- Excellent oral and written communications skills. Strong problem-solving and process skills.

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Responsible for ensuring legal and regulatory approval of all marketing communications prior to external release

**Preferred Qualifications**:

- Undergraduate degree in a healthcare-related field.
- Business acumen.
- Influencing skills - ability to motivate individuals and demonstrate organizational influence.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options and flexible hours
- Competitive salary + bonus + car allowance or company ca
- 5 weeks leave (ask about "take 5")
- Generous leave & family policies
- Long term career opportunities (locally and globally)
- Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

LI-BA1

LI-ONSITE

LI-HYBRID

**Additional Information**:
**Relocation Assistance Provided**:No

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