IT Desktop Support Analyst

2 days ago

Silverwater, Australia Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Duties and Responsibilities:- Escalate problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction- Review and update knowledge base articles on a regular basis-
- Provide support for hardware issues, including vendor and IT procurement management- Assist with mobile device and endpoint deployment using MDM tools (e.g., Intune or similar)- Deliver user training on core technologies (e.g. Microsoft 365, device onboarding)- Maintain a thorough understanding of the product methodology and functionality of systems- Proactively identify areas for improvement in personal knowledge and raise your hand for additional training where needed to ensure excellence in the role

Knowledge, Skills and Abilities:
- Excellent troubleshooting skills- Ability to make fast and correct decisions in a fast-paced environment- Communication and documentation skills- Passion for technology-
- Familiarity with mobile operating systems and cloud-based device management- Commitment to continuous learning and professional development

Experience, Education and Qualification:
- Existing experience in a help desk / IT support role- Qualification with formal IT certifications preferred- Willingness to participate in upskilling initiatives and cross-training opportunities

Workplace Health & Safety:
- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace- Ensure compliance with safe work practices- Ensure not to put self and others at risk- Use and maintain equipment properly and ensure that the work area is free of hazards- Report all incidents, injuries and near misses- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

_LI-Hybrid_

Qualifications

  • System Analyst

    2 days ago

    Silverwater, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Data Analyst

    4 days ago

    Silverwater, Australia NSW Department of Communities and Justice Full time

    Division: Corrective Services NSW- Location: Silverwater, NSW, AU, 2128- Req ID: 69469**Data Analyst** - **Location - Corrections Intelligence Group ( CIG ) at Silverwater**: - **Full time ongoing role**: - **A challenging and rewarding career**: - **Competitive pay and conditions**: - **Clerk Grade 7/8 - $106,025 - $117,363 pa plus superannuation and...

  • Data Analyst

    5 days ago

    Silverwater, New South Wales, Australia BINGO INDUSTRIES Full time $60,000 - $100,000 per year

    At BINGO Industries, we're more than just a recycling and resource management company — we're a movement. Operating across Queensland, New South Wales, and Victoria, we deliver intelligent, sustainable solutions across the full waste management supply chain.This is a pivotal chapter in our growth journey. We're looking for passionate professionals who are...

  • Analyst Level Ii

    6 hours ago

    Silverwater, Australia Bureau Veritas Full time

    Have you ever found yourself asking if your current company can offer more? “I want to work in a supportive environment that also gives me the room to do my own thing” “I want to work in a company with a global reputation that opens the doorway to countless future possibilities” Make an impact doing work you can be proud of at BVAQ. Your career is...

  • Analyst Level V

    2 weeks ago

    Silverwater, Australia Bureau Veritas Full time

    **About BVAQ**: BVAQ are a leading partner to the Food Industry for over 60 years, supporting businesses with the widest range of analytical services and expertise within one organisation. The team at BVAQ have developed robust quality systems, invested in comprehensive equipment, assets and services to ensure that our facility is a world class...

  • Asset & Configuration Analyst

    1 week ago

    Silverwater, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Financial Analyst

    2 weeks ago

    Silverwater, Australia Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Who we are? With a team of over 6,000 passionate individuals, Light and Wonder is at the forefront of...

  • Quality Analyst

    2 days ago

    Silverwater, Australia Adbri Full time

    **The role** In this role, you’ll work across multiple platforms and datasets to support quality, sustainability, and operational excellence within the business. As a key member of the team, you'll manage and visualise data from LIMS (Concrete & Aggregate Laboratory System), LDMS (Cement & Lime Laboratory System), TIMS (Concrete & Aggregate Technical...

  • Commercial Manager Anz

    6 days ago

    Silverwater, Australia Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Commercial Manager FPA - ANZ will report into the VP FPA - APAC and will lead our Commercial Finance team...