Guest Experience Officer

10 hours ago

Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Thomastown Recreation & Aquatic Centre - Thomastown VIC 3074**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess outstanding people skills with the ability to generate leads?
- Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
- Enjoy a great work / life balance with mornings, evenings and weekend shifts
- Multiple Casual positions on offer

**The Site**

Thomastown Recreation & Aquatic Centre (TRAC) is a large, year round facility that includes an indoor 25 meter lap pool, hydrotherapy pool, warm water pool, fun pool with water slide, toddlers pool, sauna, steam room, spa, gym, group exercise, multi-purpose sports court, occasional childcare and function room hire. We also have an outdoor water park with great activities for the kids complete with BBQ facilities.

**The Role**

As a **Guest Experience Officer** you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

The Guest Experience Officer’s key accountabilities include:

- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- To have a current and informed knowledge of all centre services and activities
- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

**We’d love to hear from you**

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Guest Experience Officer

    2 weeks ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Mill Park Leisure Centre - Mill Park VIC 3082** - Great career paths and development with an entrepreneurial organisation - Multiple positions available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave...

  • Customer Services Officer

    1 week ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Mill Park Leisure Centre - Mill Park VIC 3082** - Great career paths and development with an entrepreneurial organisation - Part - time position available - Enjoy a great work / life balance with mornings, evenings and weekend shifts **The Role** As a **Customer Service Officer** you will be a suitably experienced sales person who will be...

  • Customer Services Officer

    4 days ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Mill Park Leisure Centre - Mill Park VIC 3082** - Great career paths and development with an entrepreneurial organisation - Part - time and casual positions available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and...

  • Customer Service Officer

    1 week ago

    Mill Park, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Thomastown Recreation & Aquatic Centre - Thomastown VIC 3074** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess outstanding people skills with the ability to generate leads? - Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? - Enjoy a...

  • Employee Experience Officer

    1 week ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017 Full Time WA is a state (and an economy) built on mining. At Mineral Resources (MinRes), we are focused on growing our success by delivering industry leading projects that benefit our people, our shareholders and the community. With this growth comes new roles and those rare opportunities to get noticed and achieve...

  • Party Host

    2 weeks ago

    Mill Park, Australia Timezone Full time

    Who are we? Timezone is an energetic and upbeat entertainment destination where guests come for the excitement and our FunSquad stay for the FUN! Timezone is proudly a part of The Entertainment and Education Group (TEEG), one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Zone Bowling. Across Australia and NZ we have...

  • Team Members

    2 weeks ago

    Mill Park, Australia Timezone Full time

    Who is Timezone? Timezone is a fun-filled entertainment destination where guests come for the excitement and our team stay for the FUN. Timezone is a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands and includes our other brands Kingpin & Zone Bowling. Across Australia & NZ we have more than 90...

  • Cafe Staff Wanted, Multiple Roles, Ferguson Plarre

    2 weeks ago

    Mill Park, Australia Magic Yin Pty Ltd Full time

    **Casual Retail Sales Assistants.** Ferguson Plarre Bakehouses Plenty Valley are looking for café all rounders to join the team. Note we are the one inside Westfield. **To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow**: - Friendly, positive, energetic disposition - Committed to delivering...

  • Party Host

    6 days ago

    Mill Park, Australia Timezone Full time

    Who are we? Timezone is an energetic and upbeat entertainment destination where guests come for the excitement and our FunSquad stay for the FUN! Timezone is proudly a part of The Entertainment and Education Group (TEEG), one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Zone Bowling. Across NZ & Australia, we have...

  • Party Host

    6 days ago

    Mill Park, Australia Timezone Full time

    Who are we? Timezone is an energetic and upbeat entertainment destination where guests come for the excitement and our FunSquad stay for the FUN! Timezone is proudly a part of The Entertainment and Education Group (TEEG), one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Zone Bowling. Across Australia and NZ we have...