Lifeguard, Customer Service, Duty Manager

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 32 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ ‘creating experiences that delight and engage’_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for**:
We are currently recruiting for Lifeguards, Swim Teachers, Duty Managers and Customer Service roles at our Chermside Aquatic Centre. CVM offers a dynamic and exciting work environment with flexible working arrangements that encourages a work life balance

**CVM offers all the below qualifications internally with great discounts for new & existing employees**

**Key Requirements for Lifeguards/ Customer Service/ Duty Manager**:

- Outstanding customer service skills, presentation, and attitude
- Current Blue Card (Working with children check) **(desirable)**:

- Current CPR **(desirable)**:

- Current First Aid **(desirable)**:

- Current Pool Lifeguard **(desirable)**

**Lifeguarding Duties**:

- High-level supervision of all customers within the aquatic environment
- Provide clear direction to all customers to ensure the aquatic environment is operating safely and customers are adhering to the facility safety standards
- Willing and able to provide First Aid/CPR if required and incident reporting
- Water testing, general cleaning and other miscellaneous maintenance duties

**Swim Teacher Duties**:
Teacher of Swimming and Water Safety qualification **(desirable)**
- High-level interpersonal skills, with the ability to communicate effectively with both children and their parents.
- Decision-making skills, including the ability to consult and gather information, consider alternatives and communicate decisions.
- Bubbly and outgoing nature with a focus on customer experience.

**Duty Manager Duties**
- Lead, manage and inspire team on shift with a positive, can-do attitude
- First point of contact for staff on shift
- Open and clear communication between you and the team
- Ensure the safety, health and well-being of all patrons within our facilities
- Administration and financial adhoc tasks
- Ability to work proactively, multitask and work well under pressure

**Customer Service Duties**
- Welcome all patrons to the facility with an energetic and helpful attitude
- Ensure the smooth operation of daily admin processes at the reception desk
- Upsell memberships, visit passes and retail items to all customers

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We offer an Employee Assistance Program, My Fitness Passport and other benefits to support your physical, mental and social wellbeing.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Where to from here**:
We are after a talented team player and someone that isn't afraid of a challenge.

If this sounds like you come and join in the fun at CVM

**_ "Fun and energy is contagious"_