Roster Coordinator. Permanent Full Time

**Job no**: 505228
**Employment type**: Full Time
**Location**: Adelaide
**Categories**: Child, Youth & Family
- **Flexible working hours, including work from home possibilities**:

- **Monthly Rostered Day Off**:

- **Up to $15,900 annual salary sacrifice**:

- **$2600 annual meal & entertainment card**:

- **Work for one of Australia's largest social purpose organisations**

**About the Organisation**
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the role**

The **Roster Coordinator** role supports our Child, Youth & Family Services in building and managing the rosters for our 24/7 residential care homes across Adelaide, Adelaide Hills, & Mount Baker regions.

The role will require someone with a background in scheduling and workforce planning as well as being able to provide advice and support to our managers in regards to award conditions and roster optimisation.

You will be required to use your highly developed interpersonal skills to build confidence and trust with internal managers and team members, whilst ensuring that our employees are being rostered in a way that values and promotes workforce sustainability.

The is a great opportunity for an experienced Coordinator/Workforce Planner to take ownership of the role and become an integral member of the wider SA CYF management team. This position is being offered as **permanent, full-time**position and can be based at our offices in **Unley,**with flexibility to work from home.

**Key responsibilities**
- Work with stakeholders to understand Service Agreements and customer needs prior to the development of schedules and rosters
- Build positive relationships through engagement with stakeholders; including colleagues, clients, families and guardians
- Develop ‘best fit’ schedules for clients and optimise rosters for workers and the program
- Support and encourage staff to attend training and professional development opportunities. Ensure staff are rostered to attend training and mandatory training requirements are met.
- Routinely utilise the established mechanisms, including client scheduling system, technical solutions and documentation systems to ensure that rosters are planned and distributed in advance
- Respond to ad hoc changes required by customers and workers by adjusting schedules and systems and communicating with stakeholders daily
- Monitor rosters and schedules to ensure that support is delivered to customers that reflect the customer’s current service agreement.
- Where required, monitor and adjust planned rosters and schedules, based on the individual care plan, the service agreement, customer feedback and complaints.
- Participate in supervision and team meetings
- Actively contribute to continuous quality improvement
- As required, provide reports to the manager or their delegate

**Skills & Experience**
- Certificate II in administration or business studies or equivalent **(desirable)**:

- Knowledge of the Human Services sector **(desirable)**:

- Experience in similar role and/or electronic rostering/payroll system
- Demonstrated experience in working both independently and as part of a team
- Demonstrated experience in managing competing priorities and delivering outcomes within agreed timeframes and quality standards
- Working knowledge of workforce management principles, HSE, awards and roster optimisation
- The ability to work collaboratively and in partnership with a range of stakeholders to optimise the best fit workforce for customers
- Ability to support organisation-wide initiatives that support Life Without Barriers’ Purpose and Values
- Excellent verbal and written communication skills
- Demonstrated ability to use Data Bases and Microsoft Office suite of programs, for example, Outlook, Word and Excel & MS Teams SH
- Demonstrated problem-solving skills and an ability to think laterally and use initiative

**Benefits**
- Opportunity to work for one of Australia's largest social purposes organisations
- Salary Packaging providing tax benefits available for living a