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Customer Support Specialist, Workvivo

2 weeks ago

Sydney, Australia Zoom Full time

**Customer Support Specialist, Workvivo - APJ (Based in Sydney)**

**What you can expect**

You will support our Workvivo customers with queries, troubleshooting and building out a repository of helpful resources. You will build an extensive knowledge of the Workvivo platform and act as Voice of the Customer. This role also works with our Product team sharing customer insights to improve the Workvivo product.

**About the Team**

Customer Services play a crucial role in improving the customer experience within Zoom. We engagingly build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

**What we’re looking for**
- Have 3+ years of experience in a customer-facing support role where priorities and customer needs constantly change
- Demonstrate technical aptitude or familiarity with software concepts, web based technologies and/or mobile apps
- Able to problem-solve technical issues and communicate technical problems to non-technical people
- Display the ability and experience in Troubleshooting and assisting customers via a ticketing system and engaging with engineering teams to solve issues
- Demonstrate exceptional customer support and communication skills, both written and verbal
- Have the ability to speak English fluently and good to have other language capabilities

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental insurance
- Employee stock purchase plan
- Free food
- Health insurance
- Parental leave
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Annual bonus

Work Location: In person

Application Deadline: 16/05/2025