Technician - Video Conferencing / Audio Visual

3 days ago

Canberra, Australia Infinite Talent Group Pty Ltd Full time

Our client has a requirement for multiple labour-hire resources to provide Video Conferencing / Audio Visual Technical Support to the department. The Video Conferencing / Audio Visual Technicians will be required to augment and work under the direction of the client Video Conferencing team. The technicians will provide:

- Level 2 technical support, using client ITSM tools, processes, and governance structures; and
- Video conferencing concierge services to client end users.

**Working arrangements**:
**Essential criteria**:
To fulfill the responsibilities of the role, the following criteria are considered essential:

- Technical Proficiency with Cisco Products. Demonstrated experience in configuring, maintaining, and troubleshooting Cisco video conferencing and audiovisual equipment.
- Understanding of ITIL Framework. Knowledge of ITIL practices relevant to IT service management and operations, particularly in service request fulfilment, incident and problem management.
- Experience in Audio Visual Systems. Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors, projectors, and related technology.
- Customer Service Skills. Strong interpersonal and communication skills to effectively assist and resolve government customer queries and issues.
- Problem-Solving Abilities. Aptitude for quickly diagnosing and resolving technical issues in high-pressure environments.
- Security Clearance. Ability to obtain or possession of a current government security clearance due to the sensitive nature of the work environment.
- Documentation Skills. Competency in documenting processes and incidents accurately and according to organizational standards, facilitating clear communication and compliance with operational requirements.
- Flexibility and Availability. Willingness to work flexible hours, including evenings and weekends if necessary, to support operations and special events.

**Desirable criteria**:

- Certifications specific to Cisco systems, such as Cisco Certified Network Associate (CCNA) or Cisco Video Network Specialist. ITIL Foundation Certification or higher.
- Government Sector Experience. Previous experience working within government or other regulated industries, with an understanding of the specific operational and compliance challenges.
- Project Management Skills. Experience in managing small to medium AV projects, including planning, execution, and resource management.
- Training and Mentoring. Experience in training or mentoring staff in the use of AV and conferencing equipment.
- Innovative Thinking. Demonstrated ability to contribute to process improvement initiatives within the AV and IT support domains.
- Team Collaboration. Proven track record of working effectively in a team environment, collaborating with other technical and non-technical staff.

  • Audio Visual Installation Technician

    1 week ago

    Canberra, Australia MNGD Full time

    **About MNGD** MNGD is an Australian-owned agile business that specialises in providing innovative and next generation workplace technology solutions. With our expertise grounded in industry-leading hardware and software solutions, we pride ourselves on delivering tomorrows technology, today. With our client-centric focus, we deliver video conferencing,...

  • Audio Visual Production Officer

    6 days ago

    Canberra, ACT, Australia Hudson Full time $90,000 - $120,000 per year

    APS5/6 Audio Visual Production Officer – 6 Month Non-Ongoing Contract or S26 Transfer OpportunityUse your creative and technical AV skills to deliver high-quality video, photography, and animation in a fast-paced federal government environment. We're seeking a skilled and motivated Audio Visual Production Officer to support the delivery of engaging visual...

  • Aps 6 - Audio Visual Cyber & Service Assurance

    2 weeks ago

    Canberra, Australia Australian Government Full time

    $91,702 - $104,753 + up to 15.4% Superannuation - Various - ACT, Various - NSW, Various - QLD, Various - VIC **The Role** Joint Capabilities Group (JCG), Cyber Operations Division (COD) is seeking a highly motivated professional with recent experience in providing strong proactive management in an ICT or Customer Service environment within a complex...

  • 21-2023 - Aps6 Networks & Communications Technician

    3 days ago

    Canberra, Australia The Treasury - Australian Government Full time

    The IT Network Infrastructure Team is responsible for the administration and management of Treasury’s PROTECTED network access including domestic and overseas WAN connectivity, gateway environment and datacentre as well as Wi-Fi, video conferencing and collaboration environment. The role may entail some work-related travel, occasional weekend work and a...

  • Accounts Payable Officer

    1 week ago

    Canberra, Australia Pro AV Solutions Full time

    Pro AV Solutions is the most experienced, well-respected and awarded Audio-Visual Integration company in Australia, recognised as an industry leader for well over 30 years with offices located across the country. Pro AV Solutions design, integrate, support and maintain high-quality Audio-Visual systems and solutions for the Corporate, Government, Education,...

  • Lead On-site Technician

    22 hours ago

    Canberra, Australia Fujitsu Full time

    About the job Lead On-site Technician **Lead On-Site Technician** **We are Fujitsu** The Lead On-Site Technician is responsible for the provision of customer centric onsite End User Support to a Fujitsu customer as assigned. This includes but is not limited to support of the following: - Operating System and Desktop Management client software; -...

  • On-site Technician

    22 hours ago

    Canberra, Australia Fujitsu Full time

    **On-Site Technician** **We are Fujitsu** The On-Site Technician is responsible for the provision of customer centric onsite End User Support to a Fujitsu customers as assigned. This includes but is not limited to support of the following: - Operating System and Desktop Management client software; - Nominated Fujitsu supported Applications and...

  • Hardware Technician

    1 week ago

    Canberra, Australia Fujitsu Full time

    About the job Hardware Technician **Advanced On-Site Technician** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of...

  • Lead On-site Technician

    22 hours ago

    Canberra, Australia Fujitsu Full time

    **Lead On-Site Technician** **We are Fujitsu** The Lead On-Site Technician is responsible for the provision of customer centric onsite End User Support to a Fujitsu customers as assigned. This includes but is not limited to support of the following: - Operating System and Desktop Management client software; - Nominated Fujitsu supported Applications and...

  • On-site Technician

    22 hours ago

    Canberra, Australia Fujitsu Full time

    About the job On-site Technician **On-Site Technician** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...