Team Leader- Resp

Based in Liverpool
- Full Time - Fixed Term Contract
- Schcads Award Level 5, plus Salary Packaging options

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ABOUT SSI*
Settlement Services International (SSI) is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with children and young people as well as people with refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability and more to build capacity and enable them to overcome inequality.
**ABOUT THE PROGRAM**
SSI Employment and Enterprises provides recruitment services, pre-employment planning and training, and work experience opportunities to help people establish suitable career pathways.
Meaningful employment is an important component to a stable, secure and independent future. SSI works with long-term unemployed, newly arrived refugees, people seeking asylum, migrants, young people and people with disability to achieve this.
**YOUR CONTRIBUTION**
The Refugee Employment Support Program (RESP) Team Leader is responsible for providing day-to-day leadership to a region for the RESP program, overseeing a team of RESP Employment Facilitators, ensuring job seekers’ needs and expectations are being met in line with customer experience standards and contractual obligations under RESP, as well as liaising regularly with key stakeholders, employers, government departments, and managing and maintaining community relationships.
The RESP Team Leader will lead a team of RESP Employment Facilitators who work directly with refugee and asylum seeker clients to create and provide individualised employment pathway plans and employment support activities, while liaising regularly with the BDM to refer suitable clients to job vacancies and employment opportunities.
The RESP Team Leader may be expected to carry a small caseload and assist with post placement support activities to assist with workforce or region needs as and when required.

**RESPONSIBILITIES**:

- Lead the performance of the team against core KPIs and strategic goals, including number of clients engaging in each outcome area and attending sessions, number of clients progressing through each stage of their LEEP, and staff performance.
- Work with the RESP Program Manager to develop strategic plans and KPIs around these outcome areas.
- Work with RESP Program Manager to lead consistent service delivery improvements and improve the employment support we are providing for our clients.
- Lead quality improvements for the RESP workshops and sessions, improving content and delivery to ensure that we are providing a high level of value for our clients
- Manage the team to ensure that the vacancies available are a suitable match to the aspirations and skills of our clients, ensuring a suitable mix of lower and higher skilled roles.
- Report regularly to the RESP Program Manager on progress towards strategic goals and KPIs.
- Support the RESP Program Manager and wider employment team with other duties as required

**ABOUT YOU**
- Experience in the community services or similar sector
- Strong time management, organisation, and administration skills
- Previous leadership experience
- Strong experience working with training organisations or education providers.
- Strong stakeholder management and relationship-building
- Experience working with CALD or refugee communities is desirable

**ABOUT OUR BENEFITS**
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth;
- Access to our inhouse wellbeing programs, three days of culture and well-being leave
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
- Opportunity to work in multiple offices across Sydney

**ABOUT OUR RECRUITMENT PROCESS**
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
- Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons - viewer discretion is advised._

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Pay: Up to $15,900.00 per month