IT Support Technician

4 days ago

Huntingwood, Australia Capral Full time

Full time role - Monday - Friday
- Competitive salary + Bonus Scheme + Benefits
- On-the-job training

Do you love solving technical problems and helping others succeed through technology? Join** Capral**as an IT Support Technician in Huntingwood, where you’ll be the first point of contact for IT support. This hands-on role ensures staff have reliable access to systems and tools, helping drive digital efficiency and keep things running smoothly across the business.

**Key Responsibilities**
- Troubleshoot hardware, software, network, and mobile device issues
- Assist with account access, password resets, and user setup
- Deliver basic tech guidance and support to staff
- Set up and maintain IT hardware, AV equipment, and telephony systems
- Support software installs, updates, and patching
- Monitor backups, ensure security compliance, and assist with recovery tasks
- Escalate complex issues and manage ticket resolution
- Contribute to IT projects (upgrades, rollouts, migrations)
- Maintain accurate documentation and IT asset records

**What We’re Looking For**

Essential:

- Previous experience in an IT support or helpdesk environment
- Strong knowledge of Microsoft Windows OS and Microsoft 365
- Experience with Active Directory, remote support tools, and ticketing systems
- Hardware troubleshooting skills (PCs, laptops, printers)
- Basic networking knowledge and familiarity with cybersecurity best practices
- Excellent communication, problem-solving, and customer service skills
- Good time management and ability to prioritise tasks independently
- Calm and effective under pressure

Desirable:

- Relevant IT certifications or tertiary qualifications
- Familiarity with Citrix, Exchange, or backup administration
- Calm and effective under pressure

Applicants must also be prepared to undertake and pass a pre-employment medical inclusive of drug and alcohol test.

**Employment at Capral**

Our strong values-based culture is a key part of looking after our people.** Capral’s**five core values of **Safety First**, **Customer Success**, **Play Fair**, **Better Every Day,** and **Own It**form the basis of all aspects of our operations.

**APPLY NOW**No recruitment agencies, please.

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