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Customer Service Officer

2 weeks ago

Kings Park, Australia Pirtek Australia Full time

**_The Company_**

Pirtek, a proudly 100% privately owned Australian company with over 43 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due to a philosophy based on service excellence, a proactive and planned business approach and creating a positive fulfilling work environment.

**_The Role_**
Pirtek’s National Office in Kings Park's OEM division requires a motivated, enthusiastic person who takes pride in their work to join our team as an OEM Customer Service Officer. Take this opportunity to become part of a company that offers stability and a positive fulfilling work environment with unlimited opportunities.

Reporting to the Customer Service Manager - OEM, your responsibilities will include:

- Manage customer order entries
- Manage and update client accounts
- Liaise with the OEM Sales Team to provide best possible support to Customers
- Communicate customer expectations to Production Team
- Provide customers with quotes and product knowledge
- Update client databases
- Perform general administration tasks

**_You_**
This role would be suitable for an experienced customer service officer who has worked within an industrial business who is friendly, helpful, hardworking and thrives in a fast-paced environment.
- Excellent communication skills
- A warm, approachable manner
- At least 3 years' experience in a customer service position, ideally within a technical / production type environment
- Extensive experience using MS office software
- Sound industry knowledge
- Experience using Infor Syteline - preferable but not essential

Pirtek is an equal opportunity employer.

No agencies please.