Operations Manager Niss

**Job no**: 501344

**Employment type**: Full Time

**Location**: Sydney, Brisbane

**Categories**: Child, Youth & Family, Immigration Support Services

**This position is only open to all internal employees, so we strongly encourage any current employees who are interested to apply.**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About our programs**

The **National Immigration Support Services (NISS)** program is responsible for delivery of program/s supporting clients from Culturally and Linguistically Diverse (CALD) backgrounds.

**About the role**

The incumbent is responsible for the implementation and delivery of these programs, within NISS, which provide quality programs and services to LWB clients. This includes the management of programs, budgets, human resources, customer relationships, and image. The incumbent provides leadership to teams in the areas of focusing on client outcomes, quality, standards, growth and performance of each service.

This role will suit someone who is highly motivated and able to quickly grasp and respond to local needs. Ideally you will have immigration experience and/or senior management in Children's Services. You will use your business acumen and interpersonal skills to engage and work with multiple stakeholders, as well as promote LWB as a quality service provider.

**Key Responsibilities**
- Manage programs that are compliant with legislation, standards, contractual requirements, and internal policy.
- Manage business unit within approved budget.
- Develop and maintain local operational and administrative systems and procedures to support the effective management of programs.
- Ensure a consistent standard of quality in accordance with regulations prescribed in relevant legislation and funding agency standards.
- Develop, lead, motivate and manage a team.
- Manage risks and issues arising in the course of service management.
- Promote and maintain positive relationships with internal and external stakeholders.
- Contribute to the growth and diversification of LWB business.
- Support and promote the work of Life Without Barriers, maintaining a positive image of the organisation in
accordance with level of position.
- Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.

**Skills & Experience**
- Demonstrated experience in the management of programs and services for vulnerable people.
- Demonstrated ability to manage services and programs within a budget.
- Demonstrated experience working within a complex, dynamic and high-volume environment.
- Degree qualification in Human Services or related discipline.
- Current Driver Licence.
- Demonstrated ability to support productive working relationships and lead and manage staff
- Demonstrated leadership skills, with the ability to build a shared understanding of, and commitment to the organisation’s Purpose and Values
- Ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies
- Ability to support organisation-wide initiatives that support LWB’s Purpose and Values
- Strong verbal and written communication skills
- Demonstrated ability in time management and organisational skills.
- Ability to manage issues, risks and contentious matters.
- Proficient ability in the use of the Microsoft Office suite of programs
- Demonstrated experience working with people from diverse cultural backgrounds
- Ideally working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
- Please note: To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate. You will be required to provide evidence during the recruitment process._

**Benefits**
- Competitive base salary + 10.5% super
- A mobile phone and laptop
- A rostered day off per