Communication Room Operator

Communication Room Operator

**Job reference**: #15898

**Brand**:Laverty Pathology

**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)

**Work type**: Full Time (Permanent) 38 hours per week

**Schedule**:11am to 7pm, Monday to Friday

**About**us**
- Laverty Pathology is a Healius Business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

**Your role as a Pathology Courier**
- As a Dispatch Operator, you will be the first point of contact for our clients, receiving calls, coordinating job requests, and dispatching them to our courier team. Using the Premonition Now Go dashboard, you will manage daily schedules and ensure timely job assignments.

**Responsibilities**
- Answer incoming calls from clients and assist with inquiries professionally and efficiently
- Dispatch job assignments to couriers using the Premonition Now Go dashboard
- Communicate effectively with clients, couriers, and internal teams to ensure smooth operations
- Maintain accurate records and ensure all details are recorded in the system

**Key Requirements**
- Communication Skills: Excellent verbal and written communication skills for clear and efficient client and team interactions
- Attention to Detail: Ability to manage multiple tasks accurately in a fast-paced environment
- Teamwork: Strong interpersonal skills to collaborate with the courier team and other departments
- .

**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our commitment to diversity and inclusion**

Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**Vaccination Requirements**
- Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
- Other vaccinations based on location may be required / setting

Laverty Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

**How To Apply**

**Healius is committed to responding to every applicant.