Store Consultant

**“New Year, New You, New Time to Shine"** **Multi-Facet Role with Customer Service, Administration and Operational Tasks** **Permanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance** **Market Leading ASX Industry** **Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru”** **About Us**: Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers. With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Consultant** role now on offer at our **Brooklyn **centre**.** **The Role**: Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations. Located in Brooklyn (25 mins from the Melbourne CBD) this centre features workshop style spaces with power & lighting - catering for our commercial clients in the area, some of the key daily duties would include: **Your responsibilities include**: - Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs - Having a strong focus on centre presentation and maintenance. - Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis - ** Forklifting duties in line with the customer base**. - Assist in ensuring the Centre achieves its budgeted KPI goals - Conduct centre tours and walk throughs which showcase our facilities - Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards - Maximize sales conversion opportunities via various ports of communication - Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures - Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible. - Action general administration duties such as customer contracts, inventory, and insurance claims **Skills and Experience**: - Strong communication skills to build relationships with customers and stakeholders - You have a motivated, proactive and positive attitude - Customer service experience in a sales environment (desirable) - Ability to work well in a team and autonomously - Willingness to learn and grow with the business - Driver’s license and car (desirable) - ** Have strong administration skills**: - ** Forklift License (preferred)**: - Impeccable Attention to detail - Driven by results & an eagerness to take ownership over your work. **Benefits**: - Permanent role with no nights, Sundays or Public Holidays - Rotating Roster with every second Saturday off - Full Training Provided - Supportive & Focused Team Culture - Access to company benefits such as paid parental leave and well-being subsides - Discounts available through a range of leading retailers - Onsite car park or available parking close by - Collaborative working environment with the opportunity to receive discretionary gift cards This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands. **Join the team - APPLY NOW