Return to Work Coordinator

Permanent - Full Time

Camberwell, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

About the Role

The RTW Coordinator is an integral member of the Injury Management & Wellbeing Team. The primary purpose of the role is to provide remain at / return to work support to operational leaders and injured workers to improve return to work outcomes. The RTW Coordinator is also responsible for ensuring Baptcare complies with legal return to work obligations and Baptcare’s policies/procedures.

The RTW Coordinator also implements early intervention program and workers compensation claims administration processes including, but not limited to maintaining records in the injury management database (SOLV), workers compensation claim lodgements, processing weekly payments, interacting with key stakeholders, and claim re-imbursement processes.

**Key Duties**:
Manage a return-to-work Early Intervention (pre-claim) and workers compensation portfolio in accordance with legislative and business requirements.

Assist in the completion of administrative tasks, associated with the early intervention, and workers compensation tasks, in accordance with legislative requirements, and Baptcare’s policies and procedures. This includes but is not limited to:
Return-to-Work planning, consultation, and preparation.

Maintaining records with the injury management system (SOLV).

Invoice and employee reimbursement processing.

Claims administration (claim lodgement, weekly payments, claim re-imbursements).

Provide advice to operations and injured workers in accordance with Baptcare’s policies and procedures.

Contribute to the continuous improvement of all injury management, workers compensation and wellbeing services across the enterprise - this includes Victoria, South Australia and Tasmania.

Assist the Injury Management & Wellbeing Team in other reasonable tasks as directed by the Injury Management and Wellbeing Manager.

Return to Work Strategies are clear and maintained across the early intervention and workers compensation claim portfolios.

Return to Work Plans are consistent with Baptcare policies/procedures, current and in place.

Early intervention and claim administration activities are completed in a timely manner and in accordance with Baptcare’s policies and procedures, including but not limited to:
Claim lodgement.

RTW planning and consultation.

Invoice processing.

Weekly payments processing.

Claim reimbursement process.

**About You**:
Experience in building relationships with internal and external stakeholders.

Excellent written and verbal communication skills.

Strong administrative and/or return-to-work coordinator experience within the Victorian jurisdiction.

Self-driven, team player.

Relevant experience in a RTW Coordinator and/or business administrative role.

Advanced verbal and written communication skills.

Strong administrative skills and attention to detail.

Based in Melbourne and ability to attend the head office in Camberwell for minimum number of days per Baptcare’s Flexible Work guidelines and travel to sites as required.

Experience in the Victorian workers compensation jurisdictions is desirable but not essential.

RTW Coordinator qualification in Victoria is desirable but not essential.

For You

Baptcare is focused on living our values, not just talking about them. You will find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

**How to apply**:
Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation