Workshop Manager

**_About us_**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
Based at our **Brooklyn Branch**, The Workshop Manager is a vital role in a Major Worksop Environment and is responsible for providing strong leadership and direction to a team of workshop, paint shop, yard and contractor staff who work toward ensuring all equipment is repaired, serviced and maintained in line with service standards, within budgetary requirements.

The Workshop Manager works closely with the Branch Manager to deeply understand customer demands and equipment need pipelines and establishing daily work priorities and direction for the workshop staff to meet equipment service and maintenance business requirements and priorities.

You will manage the operational performance of the branch workshop including our sites in the Metro west area, leading a well-established workforce of Mechanics.
- Demonstrate Safety Leadership by leading and contributing to Coates Hire’s Safety First _ Zero Harm safety culture
- Lead daily prestart meetings relevant to service activities including safety alerts, service bulletins and safety in general
- Actively plan equipment repairs, maintenance and service needs in line with customer & business demands
- Contribute to the achievement of operational excellence in the workshop; ensure all work practices are cost effective and maximise fleet availability; R & M management in line with the branch revenue & redline targets
- Provide strong leadership and direction to a team of workshop, paint shop, yard and contractor staff who work toward ensuring all equipment is repaired, serviced, and maintained in line with service standards, within budgetary requirements
- Maintains and aligns resources and staffing levels in line business activity and maintenance demands
- Review out of service equipment lists, redline status and slow-moving assets to ensure appropriate actions are taken to maximise fleet availability
- Provide expert advice with diagnostics and customer requirements
- Ensure the accurate and timely maintenance of equipment service records
- Maintain quality relationships with internal and external stakeholders

**About you**:
To be successful in the role:

- You will be an evolving leader with a passion for developing and encouraging your team along with a demonstrated ability to work with people from various levels from shop floor to management.
- A positive “can do” attitude
- Efficient time management skills with a strong attention to detail.
- Demonstrated leadership skills with excellent communication and can effectively coach, mentor and motivate staff
- Troubleshooting, diagnostic and preventative maintenance skills
- Strong planning, cost control and computer skills
- A desire to deliver exceptional customer service and continuous improvement
- Mechanically trade qualified would be advantageous

**What you’ll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.