Alerting Service Platform Manager

**Overview**:
**Work Type**:Fixed-term - Full-time

**Salary**: $138,631 - $185,518

**Grade**:VPS 6

**Occupation**:IT and telecommunications

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/D02518

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **An exciting opportunity to work within Emergency Management Technology & Data as an Alerting Service, Platform Manager.**:

- ** Full time, Fixed term for 2 years**:

- ** Attractive VPS 6 salary between $138,631 - $185,518 + superannuation**

**What does the business unit do?**
- Emergency Management is a statutory entity and is part of the Department of Justice and Community Safety. The work of the group supports the emergency management sector to work together and to strengthen the capacity of individuals, communities, government, agencies and business to achieve our shared vision of safer and more resilient communities and to rebuild and recover after an emergency.

**EM Tech & Data**
- EM Technology and Data is responsible for both national and state telecommunication and technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology and Data business unit is responsible for delivering the following the key functions of: Strategy & Enterprise Architecture; Investment Planning; Support & Development; Trust Management and Procurement and Contract Management.

**What will the role do?**
- Play a crucial role in developing and managing our software portfolio focussing on the new Emergency Sector Integration Platform ensuring that it meets the needs of our customers and community.
- Key tasks include:

- Develop and communicate a clear product vision and strategy in alignment with EM Technology and data strategy.
- Conduct market research, competitive analysis, and customer feedback to identify opportunities and threats.
- Define product roadmaps and prioritise features to ensure product success.
- Collaborate with cross-functional teams, including engineers, designers, and QA, to deliver high-quality products on time and within budget.
- Please refer to the position description for more detailed accountabilities_

**What skills and knowledge should the Alerting Service Platform Manager have?**
- Proven experience as a Product Manager in the software industry working with outsourced Managed Service Providers (MSPs).
- Deep understan ding and passion for software and technology.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork
- Experience with agile development methodologies including coordinating sprints and releases with MSPs
- Experience managing backlog prioritisation with platform owners and reporting plans and progress.
- Familiarity with project management tools and product management software.
- Background in technology management for mobile, cloud and network.
- Experience with JIRA and Service Now management tool implementations. Agile software delivery
- More than 5 years' experience within a Product Manager or Senior Product Manager role with experience managing multiple vendors across a range of products is highly desirable
- Experience working cross collaboratively with internal teams is desirable
- Attention to detail and great communication skills

**If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW. Applications close 11.59pm on Tuesday 22 July 2025.**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:

- The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young