Strategic Account Executive

**Sydney | Sales**:
LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:
As the Strategic Account Executive - CCaaS and Voice Solutions, reporting to the Voice team in the USA, you will establish and lead a new business pipeline for our voice and CCaaS solutions to see focused growth predominantly from existing clients and entering into new markets and lines of business across the APAC region working in close agreement with your team.

You will:

- Establish and lead a new business pipeline for our voice and CCaaS solutions to see focused growth predominantly from existing clients and entering into new markets and lines of business.
- Identify and qualify Voice / CCaaS opportunities together with the broader LivePerson team (core CPs, Marketing, SDR team)
- Cultivate customer relationships at all levels that strengthen, broaden and deepen LivePerson Voice reach and coverage as measured by increased profit, client satisfaction, and recognition from customers that LivePerson is a trusted strategic partner.
- Conduct weekly business and strategy updates with your manager and team
- Participate in strategic innovation projects and operating plans to inspire creativity, growth, and operational excellence across LivePerson and with the customers.
- Advocate industry and customer needs, feature requests, and goals within the LivePerson organisation to support and ensure the prioritisation and investment in innovation that keeps Liveperson ahead of the market
- Manage customer contracts, amendments, and contract renewals
- Help establish monitor and report customer volumes, forecasts, and order conversion
- Together with the LivePerson CP/AE, own all customer communication, new solution awareness, solution adoption, and best practice expertise
- Become an expert on the customer's industry and business to ensure we are bringing to our customers the best solutions and programs
- Partner with internal departments to ensure that customer issues are dealt with.

You have:

- 5+ years account executive and management experience in the SaaS, management consulting, software, or technology environment in the Contact Centre environment
- 5+ years experience working with C-level Client executives and selling solutions into the Contact Centre environment.
- A working knowledge of analytics is helpful.
- Excellent client relationship, team leadership, and delivery skills throughout all levels of an organisation.
- Excellent data analysis and modelling expertise
- Motivated, persistent, and with experience driving change with clients

**Benefits**:

- Health: medical and mental.
- Time away: vacation, holidays, and care days.
- Financial: Superannuation, ESPP and group life insurance.
- Family: parental leave.
- Development: tuition reimbursement, native AI learning.
- Additional: WFH support and exclusive perks and discounts.

Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson: