Assurance Coordinator

**Work options**: Hybrid

This role is available for a hybrid work arrangement and can be based in any Aruma office located in NSW, VIC, ACT, or QLD.
- NFP | x 1 F/Time Perm position | Flexible work arrangements / WFH
- Salary packaging | Attractive NFP benefits
- Periodic travel to NSW for training / team development

Aruma, a leading disability services provider, is seeking an Assurance Coordinator to support the Assurance team in reducing non-compliance risk and promoting customers' rights to access personal information. As the Assurance Coordinator, you will handle all third-party requests to access personal information in accordance with the Australian Privacy Principles, Privacy Act 1988, and Aruma Policies and Procedures.

**Responsibilities**:

- Provide administrative assistance to the Assurance team.
- Maintain the assurance database and report monthly statistics to the Assurance Manager.
- Provide expert advice and support to internal stakeholders, customers, and their families seeking to access personal information.
- Receive and record all requests for access to information in accordance with the Australian Privacy Principles, Privacy Act and Aruma Policies.
- Refer decisions related to complex cases to the Privacy Officer.
- Provide redaction assistance to the Privacy Officer and Legal team.
- Build effective internal networks and positive working relationships.
- Assist to improve and implement Aruma’s information access processes to ensure Aruma is meeting its legal and statutory privacy obligations.
- Provide support to the Assurance team to monitor and promote compliance.
- Provide support to Assurance Manager to plan and mobilize new projects.
- Building compliance awareness amongst staff by providing support and training within the organisation.

**Qualifications and Skills**:

- Good written communication and interpersonal skills with the ability to negotiate and build sustainable relationships, working proactively with people of all levels.
- Computer literacy skills and confidence in using systems and technology to redact a vast quantity of records.
- Demonstrated accuracy and attention to detail when reviewing and redacting diverse information.
- Excellent organisational and coordination skills to manage multiple requests within the set timeframe.
- Strong commitment to privacy and confidentiality when handling sensitive material.
- Demonstrates good judgment and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
- A positive and contemporary attitude to people with a disability, their families, and carers.
- Experience in release of information, privacy, or compliance.
- Knowledge of the Australian Privacy Principles and/or Privacy Act.
- Experience using redaction software.
- Experience using SharePoint.

**Why choose Aruma**
- Genuine flexibility in this hybrid role, combining work from home, coworking spaces and the office.
- As a Not For Profit organisation, our staff benefit from some Fringe Benefit Tax exemptions. through salary packaging up to $15,900 p.a + up to $2,650 p.a on meals & entertainment.
- Access to confidential, impartial, and professional counselling services as part of our employee wellbeing program; available to staff and their immediate family.
- Corporate health plans available with Bupa & Fitness Passport.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture**

LI-CS

Aruma's Talent Acquisition Team will not require the assistance of recruitment agencies at this time - thank you. Please note that Aruma will not be responsible for fees relating to unsolicited resumes directed outside of Aruma’s recruitment process.

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