Retail Supervisor

**GOLDEN CIRCLE FACTORY OUTLET**is a clearance grocery store providing high-quality, low-cost groceries from major retailers direct to the public, 7 days a week.

Family owned and operated from 2 Brisbane store locations at Capalaba and Morayfield, we believe our experience in the industry enables us to offer a high standard of customer service to our customers.

Our company is dedicated to providing the highest possible customer service and a value for money shopping experience and we are currently seeking an experienced **Retail Supervisor**with a customer focus to join our friendly team in our **Capalaba store**.

**What we offer**
- Award rates of pay
- Weekly pay cycle
- Regular casual hours (20hrs to 25hrs)
- Flexible family friendly hours
- Weekday & Weekend shifts (no nights)
- Staff Discounts
- Birthday BBQ’s
- Fun, friendly family team environment
- **About The Role**_

The Retail Supervisor is responsible for leading and supervising the shop floor team members, ensuring 100% customer satisfaction, adherence to merchandising standards, policy and procedural compliance and team member engagement and productivity, on weekends and/or public holidays or in the absence of the Store Manager and Retail Managers.

The Retail Supervisor is required to manage the daily tasks that are required on the shop. This includes register operation and product merchandising, whilst supporting our team members in everyday activities.
- **Responsibilities**:_
- Provide day to day leadership, support and supervision of rostered team on the shop floor
- Support the training of the team in customer service, product knowledge and operational responsibilities
- Opening and closing store during shift
- Balance and count registers at the close of business
- Processing of refunds and change orders
- Complete price changes in Idealpos as required
- Enter Stock into the Idealpos system, as required
- Operation of the cash register system, including POS
- Maintain, security procedures and cash handling procedures
- Customer service and assistance
- Maintain orderly appearance of register area.
- Greeting, acknowledging and actively engaging every customer
- Merchandise and aid in the maintenance of floor stock levels
- **About You**:_

This position is ideally suited to somebody with a positive, friendly attitude who is driven and keen to explore future possibilities within a family-owned business with the following attributes:
- Reliable and punctual
- Strong work ethic
- Highly motivated and eager to learn
- Confident, positive and pleasant manner
- Patience and diplomacy
- Excellent listening and problem-solving skills
- Strong and authentic communication skills - written and verbal
- Ability to work as part of a team and provide leadership when and as required
- **Skills & Experience**:_
- Must have supervisory experience
- Must have experience using cash registers
- Due to the nature of the role, applicants should be physically fit and able to stand for extended periods of time, and able to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting 15 to 20kgs.
- Experience working in Retail, Customer Service, preferred but not essential
- Thrives in a fast paced, team environment and demonstrates a high level of confidence, enthusiasm and energy
- Strong commitment and passion for delivering exceptional customer service
- Ability to maintain a calm demeanour when communicating, and working, with customers and other staff
- Acts in a professional manner, using appropriate interpersonal skills to support & contribute to a collaborative team environment
- Ability to multitask and prioritise tasks to work efficiently and within timelines

We are seeking people who want to join the team in an ongoing casual position. Due to the nature of the role

**Flexibility to work a number of shifts each week, including a weekend shift, is required.**

**Pay rate is in line with the General Retail Award - this is a Level 4 role**
- **How to apply**_

**Please note.**:

- Previous applicants need not apply.
- To be considered for this position, applicants should have current working rights for Australia.
- **Only Shortlisted applicants will be contacted for interview**:
**Job Type**: Casual

Pay: $33.96 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Public holidays
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

Ability to commute/relocate:

- CAPALABA, QLD 4157: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)
- Supervisory: 2 years (required)
- Sales Register: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person