Pallet Runner

**GOLDEN CIRCLE FACTORY OUTLET **is a clearance grocery store providing high-quality, low-cost groceries from major retailers direct to the public, 7 days a week.

Family owned and operated from 2 Brisbane store locations at Capalaba and Morayfield, we believe our experience in the industry enables us to offer a high standard of customer service to our customers.

Our company is dedicated to providing the highest possible customer service and a value for money shopping experience and we are currently seeking **Pallet Runner/Retail Assistant **with a customer focus to join our friendly team in our **Capalaba store**.

The Pallet Runner / Retail Assistant is responsible for the following:

- **Warehouse Operations**
- Distribute pallets around warehouse and shop via pallet jack
- Stack and unstack pallets by hand
- Refill and organise stock in fridge and freezer
- Maintain orderly appearance and cleanliness of warehouse and stock.
- Maintain outstanding standards, solid product knowledge and all other aspects of customer service and warehouse operations
- Maintain an awareness of promotions and specials.

**Merchandising**
- Merchandise and maintain floor stock levels, including stock rotation.
- Ensure all stock is rotated by date

**Registers**

Provide backup assistance where required:

- Correctly and efficiently process merchandise through the register system.
- Accurate and efficient operation of the POS register system, including cash.
- Adhere to, and maintain, security procedures and cash handling procedures, at all times.
- Maintain orderly appearance of register area.
- Actively seek an awareness of promotions and specials.

**Customer Service**
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting, acknowledging and actively engaging every customer
- Maintain outstanding standards, solid product knowledge and all other aspects of customer service
- Meet and exceed every customer’s expectation for their shopping experience
- Strive to build loyalty & long-term relationships with customers
- Answer face to face customer enquiries.
- Communicate and report customer requests and complaints to senior management.

**SKILLS & EXPERIENCE**
- Experience in Warehousing & Retail is preferred
- Previous experience with use of a pallet jack is preferred
- Forklift License would be an advantage
- Experience with use of Cash Registers preferred

**PERSONAL ATTRIBUTES**
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
- Thrives in a fast paced, team environment and demonstrates a high level of confidence, enthusiasm and energy
- **Flexibility to work across a 7 day rotating roster is essential**:

- Ability to maintain a calm demeanour when communicating, and working, with customers and other staff
- Experience working in Retail, Customer Service or FMCG Warehouse preferable, not essential
- Strong commitment and passion for delivering exceptional customer service
- Ability to multi task and prioritise tasks to work efficiently and within timelines
- High energy levels, strong team focus and excellent interpersonal skills
- Able to follow the instructions of a supervisor, working well alone or as a member of a team.
- Strong commitment to adhering to WH&S within the workplace
- Proven record of accountability, reliability and good attendance is required
- Focus on achieving set tasks to a high standard.

This is a true casual position, where hours/ days / shift can vary from week to week so **flexibility and availability across seven days is required**.

**Pay rate is dependent on age and is paid in line with the General Retail Award - this is a Level 1 role**

**Job Type**: Casual

Pay: $23.12 - $30.91 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- CAPALABA, QLD 4157: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience using a Pallet Jack?
- This is a physical role and requires somebody who is physically fit and able to lift weight in accordance with Australian Code of Practice - Are you physically Fit?

**Experience**:

- Customer Service: 1 year (preferred)
- Point of Sale (POS) software: 1 year (preferred)

Licence/Certification:

- Forklift Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person