Airport Ground Staff

15 hours ago

Sydney, Australia iDA Australia Full time

Great Opportunity for **Ground Staff** at Sydney Airport

**Responsibilities**:

- Passenger check in, manual and DCS.
- Receive ticket, passport, check documents for validity and accept or reject documents.
- Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
- Process check in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements.
- Customer service - assessing the needs of the customer.
- Check serviceability of equipment.
- Arrange & remove tensile barriers and carpets.
- Push WCHR’s, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
- Set up, close down & stock check in counters.
- Record (written or electronic) flight data and file reports into flight files - (MEL only).
- Answer telephones enquires, operate fax & photocopy machines etc.; send telex’s as required.
- Duties as directed by Managers & Supervisors within skills base.
- Be current in Dangerous Goods Awareness.
- Observe OH & S and security requirements.
- Operate and responsible for recording of flight data.
- Filing reports into flight files.

**Requirements**:

- Excellent interpersonal skills
- Professional presentation and excellent customer service skills
- Excellent English written and verbal communication skills
- Japanese or other language skills are a plus
- MUST be available to work morning and night shift
- MUST be able to work on weekdays, weekends and holidays
- Proficiency in MS Office
- Understanding of cultural diversity

[Company Info] 

World Mode Holdings Group is a leading recruitment consultancy business in Japan that specializes in fashion retail. WMH Group has the largest market share of fashion retail job placements in Japan, with over 1,000 clients in the fashion industry.

iDA Australia is a subsidiary of WMH Group, established in Sep 2018.

Schedule:

- Shift work
- Weekend availability

Application Question(s):

- Do you have a full work right to work permanently in Australia?

**Experience**:

- Customer service: 1 year (required)
- Customer support: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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