Airport Marketplace

**About the Role**

The Travel & Partnerships team is responsible for growing Uber as the ground transport mode of choice for travelers in Australia and New Zealand. The goal is to deliver customers a seamless travel experience, aiming to boost airport trip growth, and being reliable when customers need it most. We’re looking for someone versatile who enjoys a diverse and hybrid role where they can work on high profile growth initiatives like new airport partnerships, get deep into the detail of the airport marketplaces and then launch new products for our riders.

**What you'll do**
- Overall responsibility for improving the experience of driver-partners and riders at airports throughout Australia and New Zealand.
- Monitor and analyze key marketplace health metrics and devise strategy and execute tactical plans to increase reliability for taking an Uber from airports.
- Partner with our Global Travel product and operations team to launch new products that support seamless travel and reliable experiences, increase conversion and reduce customer wait times.
- Design and execute launching new on the ground experiences at airports throughout the region including liaising with external partners and navigating complex stakeholder management.
- Perform analysis to inform recommendation on key strategic questions: Examples include how to increase multiple travel legs for travellers, how to reduce defects that negatively impact the rider experience at airports.
- Manage the delivery and optimisation of processes that support our operations at airports, for example managing airport incident reporting, driver access to airports.

**What you'll need**
- 3+ years of solid operational and analytical experience gained in a tech company, management consulting, finance, or consumer growth experience in a fast-paced environment
- Analytics - experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving insights, checking against what you see in the real world and synthesising recommendations
- Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, manage stakeholders effectively in an ever-changing, rapid growth environment, and coordinate, plan and prioritise tasks across multiple projects
- Excellent communication skills (verbal and written) with the ability to translate data into actionable insights and recommendations
- Business acumen - demonstrated knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success
- External partnerships - comfortable working with external partners to support delivery project outcomes
- Stakeholder and project management - experience working closely and communicating effectively with internal stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritise tasks across multiple projects
- Excellent communication skills (verbal and written) with the ability to translate data into actionable insights