Payments and Fraud Analyst- South Bank, Qld

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**Job no**: 526056
**Brand**: Finance, Procurement, Legal, Privacy, Property
**Work type**: Fixed Term Contract
**Location**: Queensland
**Categories**: Finance & Strategy

**Purpose**:
As part of a Global team, this role is responsible for supporting all FCTG pillars, brands and geographies in managing customer payment flows, including the commercial and technical set up of both in-store and ecommerce transactions, as well as managing customer fraud risk and related risk mitigation activities.

As part of a Global team, this role is responsible for supporting all FCTG pillars, brands and geographies in managing customer payment flows, including the commercial and technical set up of both in-store and ecommerce transactions, as well as managing customer fraud risk and related risk mitigation activities. This role will take ownership and be the Subject Matter Expert of related fraud management tools/systems and provide commercial analysis of payment flows including areas such as authorisation rates, decline reasons, chargeback rates, merchant fee costs. This onsite role will be based in South Bank, QLD HQ on a 12-month fixed term basis.

**Primary Accountabilities & Objectives**:

- Overseeing payments processing and resolving payment issues
- Lodge chargebacks for purchasing card / virtual credit card fraud / disputes
- System ownership and administration of primary payment service providers
- Establish and manage of new merchant facilities (both in-store and ecommerce) as required by the business. This may include credit card processing as well as other forms of payment used within FCTG Pillars (eg Paypal, cash transfer, BPAY, alternative forms of payment)
- Monitor payment gateway performance and trouble shoot issues that arise, including working with internal technical experts and product vendors to resolve issues when they arise
- Work with the business to optimise the outcomes from payments flows, ie improved authorisation rates and conversion
- Use knowledge of payments technology to support the business in achieving better outcomes from payments (eg use of tokenisation)
- Manage and monitor of all rules in fraud management systems (both for inward transactions and VCC payments)
- Analyse fraud patterns and trends to anticipate and address emerging threats
- Understand and target implementation of industry tools such as 3DS to manage fraud risk Investigate suspected fraudulent transactions and activities, including related chargebacks and disputes
- Support operational areas of the business in their management and response to customer chargebacks
- Work with cross-functional teams in relation to customer fraud activities
(ie Financial Crime & Compliance, Enterprise Risk, Privacy, Security, Operational Risk teams)
- Lodge chargebacks for purchasing card / virtual credit card fraud / disputes related chargebacks and disputes
- Support operational areas of the business in their management and response to customer chargebacks
- Work with cross-functional teams in relation to customer fraud activities
(ie Financial Crime & Compliance, Enterprise Risk, Privacy, Security, Operational Risk teams)

**Experience**:

- Minimum of 3 years' experience in a related role
- Experience with payment gateways and fraud risk systems preferred
- Post graduate qualifications in risk management and/or fraud prevention is desirable

**Education & Qualifications**
- Post graduate qualifications in risk management and/or fraud prevention is desirable
- Experience with payment gateways and fraud risk systems preferred

**Why Flight Centre?**
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environ