Customer Care Consultant

We build beautiful homes for our clients. Be part of the team that supports them on their journey.
- Rotating roster with spread of hours to suit individual commitments
- Norwest location, onsite parking

The NXT Building Group is a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder. Our iconic brands include McDonald Jones Homes, MOJO, Supaloc Steel Frames, Weeks, Wilson, and Brighton Homes.

From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, we strive to set the benchmark in the new home building industry while ensuring that our people and our customers are at the centre of everything we do along the way.

**About the opportunity**
- Engaging with new customers with the goal of understanding customer needs, collecting customer data and creating a warm transfer to the sales team
- Working with relevant business team members to understand and facilitate resolution of customers concerns or queries
- Ensuring customers are kept up to date and informed of the status of their concern or query on a regular basis and communicating outcomes to them in a manner that enhances the relationship
- Capturing all relevant communication, progress updates and notes in the CRM to enable transparency and reporting
- Proactively identifying issue trends and alerting key stakeholders to allow pre-emptive resolution
- Establishing a strong relationship with key stakeholders at all levels to enable collaborative improvements to the customer experience and issue resolution process

**About you**

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

- A positive, proactive, and collaborative attitude
- A genuine curiosity and focus on how to improve the customer experience with strong issue resolution skills
- Problem solving skills and the ability to identify trends, patterns, and possible solutions to issues
- The ability to pick up new systems and processes quickly
- Exceptional written and verbal communication skills
- Intermediate to advanced Microsoft Office Skills

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home builder and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better lives, click on the APPLY button. To find out more about NXT Building Group go to NXT Building Groupand McDonald Jones Homesor follow us on LinkedIn

**Job Types**: Full-time, Permanent

**Salary**: From $70,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Maternity leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Norwest Business Park, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location