Account Manager

**Who we are?**

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

**The Role**

The Account Manager - Major Accounts will be responsible for driving growth and ensuring the retention of InfoTrack’s high-value, national clients. Acting as a trusted advisor, the role centres on building and strengthening relationships with key stakeholders. Through a consultative sales approach, the Account Manager will identify opportunities to expand usage of InfoTrack’s product and service suite, while maintaining a strong focus on long-term retention, client satisfaction, and sustainable account growth.

**About you**

You’re a natural relationship builder who thrives on creating lasting connections with clients and colleagues alike. With a proven ability to orchestrate seamless sales-to-contract rollouts and ongoing engagements, you proactively seek feedback, resolve complex issues with professionalism, and foster loyalty at every step.

You make decisions through a client-first lens, ensuring strategies align with both customer expectations and InfoTrack’s growth goals. Commercially astute and sales-minded, you combine confidence and resilience with empathy, active listening, and integrity, balancing business outcomes with genuine partnership.

**Key Roles and Responsibilities**
- Build and maintain strategic relationships with key account contacts to foster trust and long-term loyalty.
- Conduct face-to-face and online product training, demonstrations, and consultative sales discussions with a view to growing revenue in each client account
- Proactively monitor client usage and performance to identify both potential threats to retention and opportunities for growth.
- Record and track all client interactions and engagements in the CRM database (Salesforce) to maintain accurate and actionable client profiles.
- Collect, document, and report product feedback, issues, and improvements from clients.
- Promote and drive the adoption of additional InfoTrack products & services by leveraging established relationships.
- Serve as an escalation point for client helpdesk calls, ensuring prompt resolution of issues and maintaining a high level of client satisfaction.

**Skills, Knowledge and Experience**:

- Proven track record of account growth and successful high-value account management
- Ability to quickly build rapport with clients and stakeholders at all levels
- Highly developed customer services skills and an ability to balance a client-first mindset with attaining revenue goals
- Strong presentation and public speaking skills
- Strong self-driven initiative with the ability to work autonomously and exhibit attention to detail
- Ability to thrive in high-pressure environments while maintaining professionalism
- Refined time management and organizational skills, with the ability to manage multiple client accounts effectively
- Excellent written and verbal communication skills
- Understanding of legal searching (preferred but not essential)

**The Rewards and Culture**

**What We Offer**:
**Personal Development** We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

**Reward & Recognition** We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

**Health & Wellbeing** We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.