Assistant Front Office Manager

5 days ago

Surfers Paradise, Australia IHG Full time

**About us**
If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back. At voco everyone’s a host.
**Your day to day**
You will be responsible for: monitoring the hotel's security and ensuring the safety of our guests. - You will efficiently and effectively handle any guest queries or complaints - You will manage the Front Office team to ensure all check in/out procedures are adhered to and that all checklist actions are accurately completed and on time. - Drive brand standards and value initiative of our Winning Ways: Do the Right thing, Show we Care, Aim Higher, Celebrate Difference and Work Better Together.
**What we need from you**:

- A minimum of 2 years' experience in the hospitality industry in a similar role - Excellent knowledge of hotel operating systems (Opera preferred) - Very high attention to detail at all times - Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company - Valid Responsible Service of Alcohol Certificate and Responsible Service of Gaming Certificate - Valid First Aid Certificate and full QLD Drivers' Licence are essential - Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
**What we offer**
Job Reference: EMEAA35250

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