Injury Management Advisor

6 hours ago

Newcastle, Australia Suncorp Group Full time

**Permanent role**:

- **Provide side-by-side support and technical coaching to Claims Advisors**:

- **Identify development opportunities and collaborate with leaders on individual growth plans**:

- **Newcastle CBD locaton / hybrid wfh**

**Purpose of the Role**:
Our people-first culture empowers employees to make decisions and succeed in a supportive and high-performing environment that embraces change and continuous improvement. We live by Suncorp’s values**:Caring for others**, **Being courageous**, and **Doing the right thing**—and these values underpin everything we do.

The **Injury Management Advisor - Workers Compensation (Tail Claims)** is critical to delivering timely, evidence-based, and compliant injury management services. This role supports recovery and return-to-work outcomes by providing technical advice on treatment and rehabilitation needs, influencing claims strategies, and supporting Claims Advisors to manage tail claims effectively.

You will champion consistent decision-making, legislative compliance, and coaching across the team while promoting customer-first practices and contributing to overall claims performance and cost-effectiveness.

**Key Accountabilities**:

- Provide clinical injury management advice regarding treatment and rehabilitation needs
- Interpret medical reports and advise on reasonableness and necessity of interventions
- Ensure decisions are aligned with legislation, evidence-based practice, and delegated authority
- Coach Claims Advisors on effective injury and claims management strategies
- Work closely with leaders and technical specialists to embed proactive, consistent practices.

**Skills & Experience**:

- Degree in Allied Health (e.g., Physiotherapy, Occupational Therapy, Psychology, Nursing) - mandatory
- Minimum 2 years Clinical experience in Allied Health
- Minimum 2 years Workers Compensation experience is desirable
- Minimum 2 years Occupational Rehabilitation experience is desirable
- Ability to deliver high-quality and timely service.

**What we can offer**:

- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 07 May 2025 AUS Eastern Standard Time
**Applications close**: 21 May 2025 AUS Eastern Standard Time

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