Customer Solutions Technician

23 hours ago

Frenchs Forest, Australia ASSA ABLOY Full time

**Join Our Team as a Customer Solutions Technician**

**Location**: Frenchs Forest, NSW

**Division**: D&D Technologies P/L

**Reports To**: Sales Manager - AUS/NZ

Are you a tech-savvy problem solver with a passion for customer service and sales? D&D Technologies is looking for a **Customer Solutions Technician** to join our dynamic team and help drive growth through innovative customer engagement and technical support. This role is an opportunity to be the warm and welcoming face of our company to our valued customers and stakeholders.

**About the Role**

As a Customer Solutions Technician, you’ll be the first point of contact for technical inquiries, providing expert support to fencing manufacturers, contractors, distributors, retailers, architects, and end consumers. You’ll also play a key role in identifying new sales opportunities, managing warranty claims, and supporting our CRM and reporting systems. As a key member of our team, you’ll have a diverse range of responsibilities that make every day different and exciting.

**Key Responsibilities**
- Develop new sales accounts and identify lead opportunities.
- Provide technical support via phone and online channels.
- Manage warranty claims and publish ANZ warranty reports.
- Conduct training sessions for internal and external stakeholders.
- Coordinate orders and communicate delivery timelines.
- Monitor competitor activity and contribute to sales strategies.
- Maintain CRM database and assist with reporting and stocktake tasks.

**What You’ll Bring**
- Minimum 2 years’ experience in customer service, technical support, or sales.
- Strong communication, relationship-building, and analytical skills.
- Mechanical aptitude and ability to assemble/install products.
- Proficiency in MS Office and CRM systems.
- Ability to work independently and manage multiple tasks.
- Experience with social media and online engagement tools (a plus).
- A degree in marketing, sales, communications, or related fields (desirable).

**Your Attitude & Approach**
- A flexible, positive, and ethical mindset.
- Strong communicator and problem solver.
- Goal-oriented with a growth mindset.
- Able to thrive in a dynamic environment with diverse personalities.
- A good sense of humour is always welcome

**Ready to make a difference?**

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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