Strategy and Service Development Lead, Home and Community Support

National brand, leading NFP provider of Health and Aged Care services
- Hybrid work arrangements, Melbourne-based
- Generous NFP salary packaging - up to $18,550 per annum tax free

**About Us**
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Care Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

**About the Role**
We are seeking a driven and experienced Strategy and Service Development Lead to join our dynamic Home and Community Support team. This newly established leadership role will focus on identifying and delivering new business opportunities, managing contract performance, and contributing to long-term service growth strategies.

In this position, you will work closely with internal stakeholders to identify market opportunities, lead end-to-end tender and proposal development, and ensure successful implementation of our contract management framework. This role plays a key part in shaping Bolton Clarke’s service offerings and ensuring operational excellence.

**Key Responsibilities**
- Identify, prepare and coordinate tender submissions, proposals, and expressions of interest
- Lead the redesign of tender processes to improve efficiency and best practice
- Oversee all aspects of contract management, including performance monitoring and compliance
- Proactively identify and manage contract risks
- Support commercial and service model development through quantitative and qualitative analysis
- Engage internal and external stakeholders to drive growth, value and collaboration
- Contribute to strategic initiatives and business reviews aimed at enhancing client outcomes

**About You**
You are a motivated strategy and service development professional with a background in health, aged care, or community services. You thrive in a collaborative environment and have a proven ability to support complex projects, manage tenders and contracts, and drive service improvement.
You will bring:

- A degree in Commerce, Business or a healthcare-related field
- Proven experience managing end-to-end tender submissions and contract oversight
- Strong interpersonal, communication and stakeholder engagement skills
- Analytical capabilities and experience with business case development
- High attention to detail and excellent organisational skills
- Proficiency with Microsoft Office / 365 tools
- Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work._

**Our Benefits**
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

- Hybrid working arrangement
- A work culture that values you and invests in your career
- Not-for-profit salary packaging options and tax benefits of up to $15,900 plus an additional $2650 in entertainment per year available
- Mobile phone and laptop provided
- Options for additional purchased leave
- Employee Assistance Program for you and your family
- Private health insurance discounts
- Flight Centre Travel Club holiday deals

**Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2025 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.