Retail Security Officer

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

**Position Purpose**:
Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today.

**Key Responsibilities**:

- Providing a high quality visual security presence at client locations
- Conduct foot patrols of the stores
- Responding to and de-escalating anti-social behaviour
- Respond to security emergencies
- Maintaining log of incident reports
- Completing necessary paperwork
- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Demonstrate knowledge and competence in the implementation of emergencyprocedures
- Use of computer systems and communication tools

**Qualification**:

- Minimum of 2 years general security experience and 1 years in retail security experience
- Electronic reporting of shift logs and rostering access
- Current Security Licence
- Cert II in Security Operations
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading

**Knowledge**:

- Detailed knowledge of the Site-Specific SOPs and Safe Work Method Statements
- Working knowledge of the General SOPs Part 1
- Detailed knowledge of traffic movements, other stakeholders contact details and PPE
- Awareness of site access including commuting requirements

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

**Diversity Statement**:
**Certis Security Australia Master License**:
Sydney Night Patrol & Inquiry Co Pty Ltd
- NSW 400674602
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd
- NSW 405149073
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS 458596293

Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today.

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees