Hotel Services Manager

**HOTEL SERVICES MANAGER**

**JOIN OUR COMMUNITY**

“OUR Mission, Vision and Principles create the platform upon which our organisational attitudes, behaviours and work practices will be strengthened, enacted, and monitored.

Aged care is so important to us and our community that we strive to be the best boutique aged care facility available on the Sunshine Coast. We aspire to be a community where residents can live with dignity, respect and choice.

NoosaCare is located across two incredible facilities - Carramar in Tewantin and Kabara in Cooroy. As a community-based, not-for-profit organisation who put our residents and their families at the forefront of all we do. Our state-of-the-art facility art located in stunning natural surroundings and landscaped gardens, where residents experience the highest level of care lifestyle choices they deserve.

**Our position**

The Hotel Services Manager position is responsible for ensuring professional catering services are delivered to our incredible residents.

Duties will include:

- Ensure NoosaCare is compliant with all food safety requirements, including the management of incidents and audits as necessary.
- Operate with autonomy and accountability in the delivery of high-quality catering services.
- Be responsible for compliance and conduct audits against the applicable standards and requirements, including the Aged Care accreditation standards.
- Provide appropriate leadership, supervision, and support to the catering services team.
- Implementing and embedding new processes and systems.
- Ensure all employees comply with health and safety requirements and incidents reported and managed.
- Maintain confidentiality of information, including information sourced from residents, their representatives, employees, and management.
- Work with the broader NoosaCare team to ensure all resident catering requirements are exceeded, including dietary and health requirements.
- Supervise rostering provisions for employees to ensure that resident catering requirements are maintained.
- Support the appropriate management of residents, families and staff feedback and complaints and delivering continuous quality improvements.
- Oversee the operation of two internal café’s.
- Support the design and development of menus which meet resident nutritional requirements and provide residents with variety and choice of meal options.
- Lead the development and foster innovation within the catering department aimed at improving a resident’s food and dining experience.
- In collaboration with the CFO, develop and deliver services against designated budgets.
- Support the management of efficient stock control and purchasing in line with the catering department’s approved budget and purchasing policy.
- Lead the development of internal and external reports as necessary.

**About you**

You will bring enthusiasm and professionalism to the role and be passionate about ensuring the wellbeing of our residents. We are looking for someone that has:

- Experience in leading and supervising employees’ and delivering against legislative requirements.
- Ability in the procurement of high quality and cost-efficient resources and negotiating with suppliers as required.
- Experience in the collaboration of developing, implementing, and managing program budgets.
- Ability and experience in managing and responding to evolving situations.
- Experience in supervising employee rostering provisions to ensure coverage across all required areas.
- Strategic thinking and the ability to plan for the future.
- Maintaining and working within all work health and safety legislation.
- Experience working with a diverse demographic.
- Have an eye for detail, a strong work ethic and a drive to ensure quality service provision to residents.
- Strong customer service, face to face and written communication skills.
- A confidence that will enable you to communicate effectively at all levels of the organisation.

**Qualifications and Experience**
- Tertiary qualifications in a relevant discipline (desirable but not essential)
- Driver’s license
- A minimum of 5 years’ experience operating in a large kitchen environment.
- Minimum of 5 years management and/or senior leader experience
- Clear criminal history check, renewed every 3 years
- A passion for community and the elderly.

**What is on offer**:

- We offer a competitive salary.
- As a Not-for -Profit organisation we offer Salary sacrifice
- Job security
- A friendly but vibrant work environment
- Flexible working arrangements
- On site parking

**Are you ready to join our community?**

**Salary**: $75,000.00 - $83,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Tewantin, QLD 4565: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- do you have a legal right to work in Australia
- Are you a citizen of Australia or New Zealand

**Education**: