Front Office Team Leader

2 weeks ago

Sydney, Australia Holiday Inn Full time

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

As a Front Office Team Leader you’ll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You’ll also deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life. In addition, this role focuses on leading, coaching and driving the Front Office team to succeed, with support from Front Office leaders.
- The right to work in Australia
- Minimum 6 months experience in Front Office/Reception role. Experience also in leading, supporting a driving a team
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- Flexibility - night, weekend and holiday shifts are all part of the job
- Valid NSW RSA Competency card
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Ability to work in a fast-paced environment, multiple projects and priortise workloads

Join us and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform.

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