Technical Infrastructure Support Officer

2 weeks ago

Bendigo, Australia Court Services Victoria Full time

Location: North West Region | Bendigo

Job type: Full time

Organisation: Court Services Victoria

**Salary**: $82,101 - $88,336

Occupation: IT and Telecommunications

Reference: VG/JS0573
- IT Operations focused, Ongoing position - Bendigo Location
- Provide a high-quality response to on-site IT and audio-visual support and service requests from Bendigo staff
- Process incoming IT requests across the CSV network where remote support is possible
- Work collaboratively with Audio Visual help desk staff, the Court Solutions Support Help Desk team, other CSV Digital staff, and service providers to troubleshoot and resolve IT incidents, triage, and escalate as required
- Provide support in the setup, configuration, and inventory management of devices as required, keeping stakeholders appraised of progress towards resolution
- Exciting new regional IT role, Based at State-of-the-art new court facility in Bendigo
- Expand on your technical skills

**About us**

CSV is a unique organisation within the Victorian public sector. It is founded based on judicial leadership of courts administration. It recognises that each jurisdiction has an administration headed by its own Chief Executive Officer who is accountable directly to the head of that jurisdiction. This reflects their independence as well as the different needs and functions of the courts and VCAT. It also recognises that, at the operational level, there is a need for dedicated, responsive, and specialised support services.

**About the role**

The role will provide Level 1 & 2 technical support and IT user training to ensure operational service delivery requirements for the new Bendigo Law Courts (BLC) are met.

This role operates within the CSV Digital area, which is part of Jurisdiction Services (JS), CSV. JS provides support to all Victorian courts and tribunals to assist in the delivery of justice services.

**About you**
- Experience with providing technical support (Phone and onsite) to end users
- Excellent communication and interpersonal skills
- Excellent problem-solving ability
- Proven ability to manage and resolve stakeholder IT issues to ensure positive outcomes.

**How to apply**
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

  • Technical Support Specialist

    2 weeks ago

    Bendigo, Victoria, Australia beBee Careers Full time

    Technical Support Engineer / IT Support Technician Role OverviewWe are seeking a highly skilled Technical Support Engineer/IT Support Technician to join our busy helpdesk/service desk in a dynamic and fast-paced environment. The ideal candidate will have excellent troubleshooting skills covering hardware, software, networks, operating systems, and general IT...

  • Technical Support Engineer

    4 days ago

    Bendigo, Victoria, Australia AWD online Full time

    Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk / service desk with a well-established company based in Knowsley, Merseyside, North West England.SALARY: £26,000 - £28,000 per annum (depending on...

  • Technical Support Engineer

    3 weeks ago

    Bendigo, Victoria, Australia AWD online Full time

    **Technical Support Engineer / IT Support Technician Role Overview**We are seeking a highly skilled Technical Support Engineer / IT Support Technician to join our busy helpdesk / service desk in Knowsley, Merseyside. The ideal candidate will have excellent troubleshooting skills covering hardware, software, networks, operating systems and general IT...

  • Technical Support Specialist

    1 week ago

    Bendigo, Victoria, Australia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled IT professional to join our team as a Specialist Technician. This role is responsible for providing advanced technical support and maintenance of computer systems, networks, and other technology infrastructure.

  • Technical Support Specialist

    1 week ago

    Bendigo, Victoria, Australia beBee Careers Full time

    **Job Description:**The IT Support Manager is a pivotal role in maintaining a world-class technology support ecosystem. This involves leading a globally dispersed team of support engineers, ensuring effective and secure IT operations for internal teams, and providing exceptional technical support to customers worldwide.Key responsibilities include managing...

  • Technical Support Specialist

    2 weeks ago

    Bendigo, Victoria, Australia beBee Careers Full time

    As a highly skilled IT professional, you will be responsible for managing the technical infrastructure of schools.Job DescriptionWe are seeking experienced individuals to provide ongoing technical support services to the education sector through a Technical Support to Schools Program (TSSP).Candidates must have a minimum of 5 years' industry experience,...

  • Tech Support Role

    2 weeks ago

    Bendigo, Victoria, Australia beBee Careers Full time

    Tech Support Specialist - Education SectorAre you passionate about providing high-level technical support? Do you have experience with managing and servicing devices on an enterprise scale?This role involves administering school network and server infrastructure, as well as providing ICT support services to staff and students in large ICT-based learning...

  • Field Infrastructure Engineer

    2 weeks ago

    Bendigo, Victoria, Australia beBee Careers Full time

    **Energy Infrastructure Engineer Opportunity**As an Energy Infrastructure Engineer, you will be responsible for maintaining and improving the reliability of our energy infrastructure. This includes investigating equipment failures, defects, and incidents, as well as providing technical guidance to support key maintenance and operational activities.**Key...

  • Campus IT Infrastructure Specialist

    5 days ago

    Bendigo, Victoria, Australia beBee Careers Full time

    We are seeking an experienced and skilled ICT Senior Technician to join our Technology and Innovation Team.In this critical role, you will be responsible for supporting the operational needs of the Flinders community, working closely with the Head of Technology and Innovation, and under the direction of the Network Systems Engineer.Your key responsibilities...

  • Technical Support Engineer

    3 weeks ago

    City of Greater Bendigo, Australia AWD online Full time

    Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems and general IT infrastructure is required for a busy helpdesk / service desk with a well-established company based in Knowsley, Merseyside, North West England.SALARY: £26,000 - £28,000 per annum (depending on...