Technical Infrastructure Support Officer

3 days ago

Bendigo, Australia Court Services Victoria Full time

Location: North West Region | Bendigo

Job type: Full time

Organisation: Court Services Victoria

**Salary**: $82,101 - $88,336

Occupation: IT and Telecommunications

Reference: VG/JS0573
- IT Operations focused, Ongoing position - Bendigo Location
- Provide a high-quality response to on-site IT and audio-visual support and service requests from Bendigo staff
- Process incoming IT requests across the CSV network where remote support is possible
- Work collaboratively with Audio Visual help desk staff, the Court Solutions Support Help Desk team, other CSV Digital staff, and service providers to troubleshoot and resolve IT incidents, triage, and escalate as required
- Provide support in the setup, configuration, and inventory management of devices as required, keeping stakeholders appraised of progress towards resolution
- Exciting new regional IT role, Based at State-of-the-art new court facility in Bendigo
- Expand on your technical skills

**About us**

CSV is a unique organisation within the Victorian public sector. It is founded based on judicial leadership of courts administration. It recognises that each jurisdiction has an administration headed by its own Chief Executive Officer who is accountable directly to the head of that jurisdiction. This reflects their independence as well as the different needs and functions of the courts and VCAT. It also recognises that, at the operational level, there is a need for dedicated, responsive, and specialised support services.

**About the role**

The role will provide Level 1 & 2 technical support and IT user training to ensure operational service delivery requirements for the new Bendigo Law Courts (BLC) are met.

This role operates within the CSV Digital area, which is part of Jurisdiction Services (JS), CSV. JS provides support to all Victorian courts and tribunals to assist in the delivery of justice services.

**About you**
- Experience with providing technical support (Phone and onsite) to end users
- Excellent communication and interpersonal skills
- Excellent problem-solving ability
- Proven ability to manage and resolve stakeholder IT issues to ensure positive outcomes.

**How to apply**
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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