Customer Support Consultant

2 weeks ago

Birtinya, Australia Auto & General Holdings Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

As a Customer Support Consultant, you will handle interactions with our existing customers and proactively support them through their customer journey.

You will play a crucial role in actively promoting our brand to our customers by ensuring they receive the highest quality of service.

In this role, you will have the opportunity to sharpen your communication and problem-solving skills and leave work each day knowing that you made a difference to our customers, in their time of need.

**Hours and Availability**
- A Permanent Full-Time role is on offer for you
- You will need the availability to work a rotating roster between Monday-Saturday.
- Monday-Friday rotating rosters between 7.00am - 6.00pm.
- Work up to 1 Saturday every 3 or 4 weeks

**What experience you’ll bring**
- Energetic ‘can do’ attitude, with an eagerness to learn;
- Desire to help every customer, making their lives easier;
- Ability to have a quality conversation and quickly build connections;
- Ability to navigate multiple systems and enjoy using technology;
- Ability to thrive in a fast paced, high-pressure environment with set goals;
- A love for being part of an inclusive team and building relationships;
- Problem solving excellence, able to resolve complex customer enquiries.

**Our perks**
- Location - This role is based at our Kawana office - a convenient location close to local retail, restaurants, and other amenities.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

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