Operations / Quality & Training Manager

1 week ago

Sydney, Australia ahs hospitality Full time

**Contract Type**:

- Full Time**Location**:

- Sydney C B D - New South Wales**Industry**:

- Internal Vacancies**Contact Name**:

- Andrew Paatsch**Date Published**:

- 29-Nov-2024Are you passionate about operations management, quality assurance, and training? Join **ahs hospitality**, a leader in outsourced housekeeping services, as our new **Operations / Quality & Training Manager**. This dynamic hybrid role based out of our CBD office is the perfect blend of operational oversight, sales, and a commitment to delivering excellence in quality and training.

**About the Role**:
In this diverse role, you will be pivotal in ensuring operational efficiency, quality assurance, and effective training across multiple sites. Your time will be split into:

- **60% Operations & Labour Hire Sales**: Overseeing the operations of **three sites**(with plans to expand) and driving sales for labour hire services.
- **40% Quality, Training & Auditing**: Auditing **multiple sites**, delivering tailored training programs, and maintaining high-quality service standards.

**Key Responsibilities**:

- **Operational Management**: Ensure smooth day-to-day operations for the assigned sites, focusing on efficiency and client satisfaction.
- **Labour Hire Sales**: Build and maintain strong relationships with clients to drive sales and grow our labour hire services.
- **Quality Assurance**: Conduct audits across multiple sites, ensuring compliance with company standards and client expectations.
- **Training**: Develop and deliver training programs tailored to site needs, fostering a culture of continuous improvement.
- **Collaboration**: Work closely with the State General Manager to align operational goals with overall business strategy.
- **Reporting**: Provide regular updates and detailed reports to the State GM, highlighting key achievements and areas for improvement.

**What We’re Looking For**:

- **Experience**: Proven track record in operations management, quality assurance, and training within a similar industry.
- **Sales Acumen**: Strong ability to identify opportunities and drive labour hire sales growth.
- **Attention to Detail**: Meticulous in maintaining quality standards and conducting thorough audits.
- **Leadership Skills**: Capable of managing teams across multiple sites and inspiring excellence.
- **Adaptability**: Thrive in a fast-paced environment with the ability to manage competing priorities.

**Why Join Us?**
- Be part of a supportive and innovative team at the forefront of hospitality services.
- Opportunity to grow and expand your impact as we increase our site portfolio.
- Competitive salary and benefits package.
- A role that combines operational excellence with the satisfaction of empowering teams through training.

We are dedicated to fostering diversity and cultivating an inclusive culture that honours and supports all individuals. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. #work180

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