Claims and Operations Administrator

2 days ago

Brisbane, Australia Gallagher Full time

**Pen Underwriting** is a dynamic customer-centric underwriting agency providing outstanding experiences to our brokers and we are currently looking for a dedicated Claims and Operations Administrator to join our team in Brisbane (CBD).

Our passion for insurance is evident from our response to the first inquiry through all life stages of a policy, including claims handling. Drawing upon our collective knowledge and experience we anticipate the needs of our brokers and their clients, creating innovative products and risks solutions across a broad range of insurance classes.

Our products, combined with exceptional service, demonstrate our commitment. Building upon a foundation of mutual respect and a desire to add value for the benefit of our brokers’ businesses, we inspire loyalty and long-standing relationships with our brokers.

**The role** of Claims and Operations Administrator is primarily responsible for the following:

- Managing the general inbox ensuring all correspondence is actioned in a timely manner
- Credit control and reconciliation of claims collections and settlements.
- Administering all aspects of proportional and non-proportional treaty claims including reinsurance recoveries, preliminary loss advices and updates to clients and reinsurers.
- Administering all aspects of proportional and non-proportional facultative claims including reinsurance recoveries, preliminary loss advices and updates to clients and reinsurers.
- Responding to client queries quickly and efficiently.
- Managing client reporting requirements.
- Maintaining e-filing and management information systems in accordance with timeframes and Pen standards.
- Assisting with runoff and liquidated company administration.
- Enforcing / ensuring compliance, local procedures and external compliance regulations.
- Your motivated personality and can-do attitude along with experience in the following are
- **essential for this role**;- Minimum 1 year Insurance experience
- Claims experience desirable (or willingness to learn)
- Working knowledge of Microsoft Word, Excel and Outlook.
- Excellent communication and interpersonal skills both in verbal and written forms
- Superior problem resolution and decision making skills
- Ability to prioritise workload
- Willingness to learn and develop
- Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._

Pen Underwriting is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

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