Central Operations Manager

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.We’re seeking a visionary leader to join us as **Central Operations Manager**, a pivotal role that will steer the national agenda for our Glazing Division. This is more than operations—it’s about building long-term market resilience, driving innovation, and anchoring our customer-first transformation.

You’ll lead the design and execution of a scalable, data-driven operating model that delivers exceptional service to thousands of customers annually. You’ll shape the workforce of tomorrow, champion talent development and diversity, and embed operational excellence across our national footprint.

This national position will ideally be based in Padstow, Darra or Tullamarine.

**Key Responsibilities**
- **Strategic Transformation**:Align operating systems, resource structures, and market strategies to future-fit growth and industry leadership.
- **Operational Excellence**:Optimise the employee and subcontractor mix to ensure consistent, measurable, high-performing service delivery.
- **Data-Driven Innovation**:Use platforms like SimPRO and Power BI to unlock insights, drive performance, and inform decision-making.
- **Customer Experience & Loyalty**:Enhance the customer journey from first contact to final invoice, improving conversion rates and NPS.
- **Workforce Development**:Build national talent pipelines, champion apprenticeship pathways, and map Glazier Development Programs.
- **Stakeholder Engagement**:Collaborate across internal teams, suppliers, industry bodies, and trade unions to deliver aligned outcomes.
- **Compliance & Governance**:Ensure robust frameworks that meet national glazing standards and legislative obligations.

**About You**
You’re not just a seasoned operator—you’re a strategic leader with heart. You inspire large, dispersed teams and act as a visible culture carrier. You balance short-term performance with long-term transformation, and you thrive in complexity.

**What you’ll bring**:

- 8+ years in senior operational leadership, ideally with national scope
- Proven success in leading change, building culture, and delivering transformation
- High commercial acumen across digital, people, and financial domains
- Strong working knowledge of data analytics, operations systems, and customer experience
- Inspirational, decisive, and collaborative leadership style
- Deep capability in strategic planning, change management, and stakeholder engagement
- Passion for shaping a diverse, future-ready workforce

**What You’ll Gain**
- **Scale of Impact**:Lead operations that touch thousands of customers annually across Australia
- **Global Exposure**:Be part of Belron’s international network, accessing global best practices and career pathways
- **Innovation Opportunity**:Drive change in a sector undergoing digitisation, sustainability shifts, and evolving customer expectations
- **Tools & Rewards**:Laptop, phone, vehicle allowance, and annual bonus eligibility
- **Employee Benefits**:Staff discounts, wellness programs, exclusive retail rewards, and paid volunteer days
- **Leadership Development**:Access to online and facilitated training programs to support your growthAt **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents