People & Culture Manager

**Join an award-winning tourism and transport Group**

**RiverCity Ferries - a subsidiary of Kelsian Group Limited**

**RiverCity Ferries **seeks a passionate, energetic People & Culture Manager with a strong work ethic to join Team Ferries.

**About Us**

The Kelsian Group is a publicly listed multi-modal transport and tourism operator. As Australia’s largest land and marine, tourism and public transport service provider with established international operations, take pride in delivering world-class customer service, including brilliant Australian holiday experiences.

Carrying more than 360 million passengers a year in different locations around the world, Kelsian Group has over 8,700 employees operating more than 3,400 buses, with 80 ferries throughout New South Wales, Victoria, Queensland, South Australia, Tasmania, the Northern Territory, Western Australia, London, and Singapore.

RiverCity Ferries is a subsidiary of Kelsian Group Limited, contracted to operate and maintain the Brisbane City Council’s Ferry fleet with associated infrastructure. The network of 26 terminals is serviced by 30 vessels over a 20km stretch of the Brisbane River, moving over 5 million passengers a year. A Maintenance Facility at Rivergate Marina, together with an Operation Base at Hawthorne form the primary places maintenance is performed.

**About the Role**

Are you passionate about fostering a positive work culture and developing the potential of individuals within a dynamic and growing organisation? RiverCity Ferries is seeking a skilled and dedicated People and Culture Manager to join our team.

As the People and Culture Manager, you will play a pivotal role in shaping and enhancing our workplace environment. Your responsibilities will include developing and implementing HR strategies, managing employee relations & training, and fostering a culture that aligns with RiverCity Ferries' values.

**About You**

The successful applicant must possess:
**Qualifications & Experience**:

- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience in HR management, with a focus on culture development.
- Strong knowledge of employment laws and regulations.
- Excellent communication and interpersonal skills.
- Ability to build effective working relationships at all levels of the organisation.
- Demonstrated ability to drive HR initiatives that contribute to organisational success.

**Key Responsibilities**:

- Develop and execute HR strategies that support organisational goals and objectives.
- Implement effective talent acquisition and retention strategies to attract and retain top talent.
- Lead the Learning and Development Department with one direct report
- Lead initiatives to enhance employee engagement, satisfaction, and overall well-being.
- Manage employee relations, addressing concerns, and promoting a positive work environment.
- Collaborate with leadership to ensure alignment of HR practices with business objectives.
- Design and implement professional development programs to nurture employee growth.
- Oversee performance management processes and guide managers and employees.
- Stay abreast of industry trends and best practices to drive continuous improvement.

**Skills**:

- Customer Service Focus
- Ability to work with and accept change
- Effective interpersonal and communication skills
- Ability to empathise and work with team members at all levels, whilst responsibly resolving critical issues
- Ability to think logically, use initiative and identify and solve problems
- Persuasion & Negotiation skills
- Initiative & Flexibility in ways of working
- Deal with matters confidentially
- Finance and Business acumen
- High level of experience with Microsoft Suite and HR / Recruitment Systems (Database Software)

**How to Apply**:
Click **APPLY** and include a resume with a cover letter explaining why you are the best person for this position.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.