Team Leader

2 weeks ago

Melbourne, Australia Conduent Victoria Ticketing System Pty Ltd Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Team Leader - Monitoring Team will lead the Service Support Desk Advisors. The Monitoring team plays a critical role in ensuring the smooth operation of front office infrastructure and devices as well as back-end servers and services. Their responsibilities include network/ services monitoring, scheduled jobs management, incident management support and documentation, reporting and analysis.

Key responsibilities:

- Lead and develop the Service Support Advisor team.
- Generate and analyse reports, providing recommendations to the Service Support Desk Manager
- Assist with incident management.
- Develop and maintain a comprehensive knowledge base.

We are looking for someone who can demonstrate the following skills and capabilities:

- Leadership in team management and performance
- Strong customer service background
- Analytical skills for reporting and data interpretation
- Incident management experience
- Excellent communication skills
- Ability to manage incidents effectively.

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