Customer Services Admin Croydon

2 weeks ago

Croydon, Australia Bupa Full time

**About the Home**

**Situated at the base of Mt Dandenong, Croydon is a short 30 km drive from Melbourne’s CBD and along with a thriving main street it boasts The Croydon Market Complex which has everything you need. It is surrounded by extensive parklands which is great for walking cycling or just relaxing. Our modern care home, set in these leafy surrounds, consists of 84 beds, with mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.We received a 95% overall satisfaction rating given by residents and their relatives.**:
**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As a Customer Service Consultant / Admin (CSC), you will work alongside one other CSC and closely with the General Manager of the care home.Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

**Duties**

Each CSC has their own portfolio of duties.Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.

Below is an example of tasks but you certainly wouldn’t be responsible for all of them
- ** Staff rostering including HR administration support**:

- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Financial management including petty cash, receipting, and banking
- General administration including document control, mail, customer service, reception, maintaining the coffee machine etc

**Skills and Experience**

PatienceWorking in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Previous work experience in an administration and customer focused role in a service-related industry is essential.
- Experience in Roster Coordination, ideally high volumes within a clinical or care setting
- Knowledge of accreditation and standards, background in Aged Care/Practice Management/Hospital advantageous
- Ability to manage multiple and changing requirements in a fast-paced environment
- Resident focus with a passion to put customers first
- Previous experience in an aged care or retirement living sales environment is desirable

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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