Student Support Officer

7 days ago

Hammondville, Australia HammondCare Full time

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**What We Offer**
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Flexible working options, including hybrid arrangements
- Career and professional development opportunities
- Additional leave purchase options and 14 weeks paid parental leave
- Health and wellbeing programs, including Fitness Passport and free flu vaccines
- Access to free, independent Employee Assistance Programs for employees and families
- Novated vehicle lease and discounts at selected retailers

**The opportunity**

The Student Support Officer ensures the quality and compliant administration of national recognised training to its staff and delivers a positive student experience.

**_ This is a permanent full-time position based at Hammondville with working from home flexibility._**

**What you’ll be doing**
- Supporting learners with non-academic support and well-being needs
- All administration duties in relation to Student enrolment; LLN (Language, Literacy & Numeracy); Student Management System & Leaner Management system
- Monitor progress of learners and support their education journey
- Responding to learner enquiries
- Work placement support
- Issuing certificates
- Data reporting
- RTO compliance activities

**Who are you?**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- A minimum of 2 year’s demonstrated experience in a busy administration role with a strong customer service focus
- Exceptional attention to detail
- Excellent computer literacy
- Outstanding customer service skills with the ability to liaise with people at all levels
- Ability to work independently and part of a team
- Empathy and patience
- Experience working as a Student Support Officer and/or Work Placement Support function and understanding of RTO Standard desirable

**To Apply**

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and references._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._

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