Warehouse - Crossdock Coordinator

Crossdock Coordinator
DEPARTMENT Contracts
REPORTS DIRECTLY TO Contracts Manager
REPORTS INDIRECTLY TO State Manager
NUMBER OF REPORTING RELATIONSHIPS 2
LOCATION Rydalmere, NSW
TRAVEL REQUIREMENTS Infrequent travel required within the metropolitan area
EMPLOYMENT TYPE Full time
EMPLOYING ENTITY Group Marketing and Administration Services
AUTHORITY TO ACT
This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager.
NUMBER OF STAFF REPORTING DIRECTLY TO THIS POSITION 0
NUMBER OF STAFF REPORTING INDIRECTLY TO THIS POSITION 0
CRITICAL RELATIONSHIPS (INTERNAL)
- National Operations Manager
- State Manager
- National Account Manager
- Contracts Manager
- Contracts Department
- Operational Departments (Courier, Taxi Trucks, Fleet)
- Customer Service Department
- Sales and Account Management Department
- Risk and HR Department

CRITICAL RELATIONSHIPS (EXTERNAL)
- Existing sub-contractors
- Existing customers
- Suppliers

Position Summary
As a Crossdock Coordinator, you will report directly to the Contracts Manager. You must also make sure that client stock is received in good order, undamaged, and stored in the staging area in accordance with the Capital Transport Group policies. You are also responsible for ensuring that all employees, sub-contractors, casual labour personnel and any visitors to the site adhere to Capital Transport Group Health and Safety policies.
You must ensure the premises are clean, and all walkways and emergency exits are free from clutter and slip/trip/fall hazards. You must also perform daily and weekly reviews of all Materials Handling Equipment (“MHE”) and report any defects as soon as possible to the Contracts Manager.
1. Selection Criteria
1. ESSENTIAL
- Acute self-appreciation
- Integrity
- Effective time and task manager
- Initiative
- Champion of continuous quality improvement
- Powerful and effective communicator
- Results-orientated
- Robust customer focus
- Technologically adept, with a good understanding of Microsoft Office Suite
- Strong organisational awareness
- Leadership courage
- Keen lateral thinker
- Constructive impact and influence
- Direction setting
- People-focused

1.2 DESIRABLE
- Breadth of experience
- Transport industry experience

2. Key Responsibilities and Tasks
2. SITE MANAGEMENT
- You must ensure you meet the following performance measures and Key Performance Indicators (KPI):
Performance Measure Benchmark KPI
Ensure that any loss of clients’ goods does not exceed the benchmarked KPI and is reported to the Claims Team Does not exceed a maximum of 1% of any individual consignment
Minimise damage to product and property through sub
- contractor training Damage does not exceed a maximum of 1% of any individual consignment
Reviews of deliveries against delivery manifests Do not fall below 99% accuracy
- Perform daily checks of all Materials Handling Equipment (“MHE”), roof racks and stored products to promptly identify and report any defects or damage. You must arrange for any damaged equipment to be repaired within 24 hours and must ensure that the equipment is not used by any persons until it is repaired and fit for purpose
- Facilitate monthly toolbox meetings (unless otherwise specified in the client Service Level Agreement) with sub-contractors, ensuring the content is relevant to the work performed. The toolbox must:

- address any issues or concerns that arise as a result of the client’s activities;
- include observations and feedback of the work being performed;
- include updates on any changes to the service that affect the sub-contractors; and
- Include facilitation of training to the sub-contractors that is developmental and/or performance based.

You must review toolbox meeting minutes to, confirm that meetings are being held, the minutes include sufficient content of what has been discussed, all outstanding items and training are addressed, and that the meetings add value to the client, our sub-contractors and workplace health and safety generally.
- You must respond to client queries within 24 hours of receipt. Where you are unable to rectify the issue within this timeframe you must contact the client to confirm receipt of the query and the anticipated completion date.
- You must ensure sub-contractors are using their PDA in accordance with Company Policy and the terms of their Sub-contractor Agreement. You must proactively perform daily checks to ensure compliance and provide additional training where required.
- You must assess the site on a daily basis to ensure there are no hazards and/or safety concerns. When conducting these daily inspections you must ensure the entire Warehouse premises, including the despatch area, are clean and tidy with no obstructions in the aisles (other than stock which is in the process of being put away on a daily basis) or exits. Where you identify a risk, you must use your best endeavours to identify and imp