Logistics Transport Coordinator

2 weeks ago

Croydon, Australia Studco Building Systems Full time

Studco Building Systems are leaders in manufacturing innovative metal building systems for the wall and ceiling construction industry. From humble beginnings in 1986 as a steel stud roll former in Melbourne, Australia, Studco has developed into a truly global manufacturer of premium building systems for the commercial and residential construction industry. Our customers succeed because of our superior solutions, intelligence and value.

As the _Dispatch Coordinator - Communications_ you will work closely with the other Coordinators in the dispatch team, Supply Chain, Customer Service and Production to ensure orders are on track to meet the required timeline and customers are updated accordingly with the delivery plan. You are the conduit between customer service and logistics ensuring information flows freely and customer needs are anticipated and actioned pro-actively.

**Key Responsibilities**:

- Manage the order/paperwork flow within the dispatch office
- Control the cycle count process within the warehouse
- Support other coordinators (Transport and Communications) as and when required
- Create a zero-harm environment
- Be accountable, collaborate with all departments and engage the workforce
- Assign orders to pickers
- Update the system (NetSuite) with the picking status
- Liaise directly with key internal stakeholders on order requirements
- Provide timely communication to both external and internal customers and ensure service level agreements are met
- Handle inbound calls to the dispatch office
- Engage with customers/drivers that come into the dispatch office for pickups and guide them accordingly
- Investigate customer issues and provide resolution to internal customers
- Analyse data and identify improvement opportunities
- Support the Logistics Manager and other leaders in the logistics team where required

**Teamwork and Leadership Responsibilities**
- Be a team player. Work with the Studco Team for the good of the whole business.
- Abide by communication protocol for all Studco Team members.
- Manage time in an effective manner, such that all tasks are done in specific and agreed time frames each day.
- Abide by the Studco confidentiality agreement as contained within the Studco Employee Handbook.

*
SELECTION CRITERIA*

Preferred knowledge:

- Experience in a logistics and operations coordinator role
- Proficient with the Microsoft Office suite of products with high level skills in Excel.
- Experience in a manufacturing environment is desirable.
- Exposure to high paced work environment will be an advantageous

Preferred skills
- Good written and verbal communication.
- Ability to work collaboratively with peers to see the big picture (customer focused and commercial acumen)
- Microsoft Office Skills
- High level Excel skills.
- Decisiveness
- Resilience
- Attention to detail

Personal attributes:

- Calm under pressure
- Honest and trustworthy
- Respectful
- Adopt the Studco culture and uphold Studco’s values & behaviours.

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