Airport Services Manager

We are looking for our next key leader to drive the continued growth of our Melbourne International Airport operation. The Airport Services Manager will be responsible for the leadership and quality delivery of optimised Ground Services for 20+ International airline carriers. This role will play a crucial part in the exciting bounce back for international travel, exceeding the company’s and our clients’ expectations.

This role will place a key part in strategic development and planning, stakeholder management, and delivery of whole of port services within an environment of sensitivities, constraints and competing stakeholder priorities.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- ** **Lead the strategic development and delivery of quality client centric, commercially focused operations including the management, organisation and coordination of all work areas of the ports operations;
- Lead, manage and develop a diverse team including coaching and mentoring and performance feedback to achieve high levels of performance and integrated service excellence;
- Engage and negotiate with stakeholders on strategic issues related to policy, standards and regulations as well as providing expert advice and being an advocate for customer focus across the business;
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands, stakeholders including: Airline Representatives, Airport Authorities and third-party suppliers;
- Maintaining close working relationships with dnata Australia operational and support departments. Ensuring a “one dnata” approach to service delivery and realising the dnata Vision, Mission and Values;
- Ensure all resource requirements within all work areas are being adequately managed to meet Service Level Agreements and in line with budget parameters;
- Ensure that legislative and regulatory frameworks are applied consistently and effectively across the port;
- Responsible for analysing financial and operational results to ensure targets in all areas are being met or exceeded. Initiate and manage improvement plans with internal and external stakeholders to maximise efficiency, revenue and profit;
- Lead, influence and enhance critical business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Provide quality metrics and reporting on critical business issues;
- Set standards and exercise due diligence to ensure work health and safety risks are addressed
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance
- Takes ownership of the day to day; implementation, administration and operation of the Safety Management System at their respective airport, ensuring that Safety and Security is an operational priority.

**What's important to us**:

- We want to see extensive leadership experience with customer centric orientation and ability to drive a service culture;
- Highly developed communication skills both written and oral and excellent presentation skills;
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients;
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements;
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.
- Demonstrated experience in business process review and reengineering to ensure best practice service delivery.